We would like to ask you some quick questions about your experience of using our online service today. This will help us to understand what is working well and how we could improve things in the future.
The survey will take no more than a few minutes to complete.
About your experience
Q1
How would you rate your experience of paying for Business Rates today?
Very Good
Good
Could be better
Poor
Very poor
Q1a
How could we improve the experience for you?
Q2
How easy was it for you to pay for Business Rates today?
Very easy
Easy
It could be easier
Difficult
Very difficult
Q2a
Is there anything we could do to make it easier?
Q3
Was the information about Business Rates easy to understand?
Very easy
Easy
It could be easier
Difficult
Very difficult
Q3a
Is there anything we could do to make information about Business Rates easier to understand?
Q4
Is there anything else you would like to tell us about paying for Business Rates?
The Medway Council Website
Q5
Roughly how often do you use the Medway Council website?
Once a week
Once a month
Once every couple of months
Once a year
Q6
Do you trust the information on the Medway Council website?
I trust it
I'm not sure I trust it
I don't trust it
I don't know
Q7
Why don't you trust information on the Medway Council website?
About you
We collect this information to help us better understand the communities that we serve so that services and policies can be delivered to meet the needs of everybody. Please feel free to leave questions that you do not wish to answer. All of the information gathered in this questionnaire is confidential.
Q8
Are you? (
Please tick the appropriate box
)
Male
Female
I prefer not to say
Q9
How old are you? (
Please tick the appropriate box
)
Under 16
35 - 44
65 to 74
16 - 24
45 - 54
75 and over
25 - 34
55 - 64
I prefer not to say
Q10
Do you have any long-standing health problem or disability? Long-standing means anything that has lasted, or is expected to last, at least 12 months. (
Please tick the appropriate box
):
Yes
No
I prefer not to say
Q11
If yes, what is the nature of your health problem or disability? (
Please tick all that apply
):
Health Diagnosis
Learning Disability
Physical Impairment
I prefer not to say
Hearing Impairment
Mental Health
Sight Impairment
Other
Other, please state
Q12
What is your ethnic group?
(Please tick the appropriate box):
White - English/ Welsh/ Scottish/ Northern Irish/ British
Any other mixed / multiple ethnic background
Asian / Asian British - Chinese
White - Irish
Black / Black British - African
Any other Asian background
White - Gypsy or Irish Traveller
Black / Black British - Caribbean
Other - Arab
Any other White background
Any other Black / African/ Caribbean background
Any other ethnic background
Mixed - White and Black Caribbean
Asain / Asian British - Indian
I prefer not to say
Mixed - White and Black African
Asian / Asian British - Pakistani
Mixed - White and Asian
Asian / Asian British - Bangladeshi
Other, please state
Join our customer panel
We're making improvements to the medway.gov.uk website and would like to know what you think. If you'd like to give your views, please provide your email address below. We won't use your email address for any other purpose.
Q13
Email address:
Thank you for taking the time to complete this questionnaire
Please press the 'Submit' button to finish
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