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Report missed bin or bag collection

Rubbish and recycling are collected weekly, at different times throughout the day, in different types of vehicles.

You can report a missed collection for:

Only report a missed collection if you can answer yes to these 3 questions:

  1. Was your rubbish or recycling put out on the front boundary of your property by 7am on the day of collection (and no earlier than the night before)?
  2. Was your rubbish or recycling clean and placed in the correct containers?
  3. Have your neighbours' rubbish or recycling been collected but not yours?

Report a missed collection

  • Report the missed collection no later than 3pm the day after collection.
  • Any missed collection reported after this time will not be collected until the next scheduled collection.
  • We will aim to return and collect the rubbish or recycling within 24 hours of your report.

If your usual collection day is a Friday the contractor will return on Monday. So to prevent any rubbish becoming spilt and causing a litter problem over the weekend, take your rubbish back in and re-present it for collection by 7am on Monday.