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Appeal procedure

Scope

You can appeal against any decision made by Trading Standards to refuse your business membership of or remove it from the Medway Fair Trader Scheme.

Procedure

  • Any decision to either refuse or revoke membership by the Trading Standards Service will be communicated in writing to the business concerned. Reasons for the decision will be given, along with information about how to appeal against it.
  • A business may appeal against a decision to refuse or revoke membership to the Head of Trading Standards.
  • An appeal must be made in writing and received by the Trading Standards Service no later than 28 days from the date of postage of the first letter refusing or revoking membership. 
  • Appeals are to be addressed to Head of Trading Standards and Enforcement at the address below. 
  • Following the receipt of an appeal against a refusal of membership of the scheme, the Head of Trading Standards will review the decision. The findings of the Head of Trading Standards will be confirmed in writing, with reasons, to the business within 28 days of receipt of the appeal. The Decision of the Head of Trading Standards will be final. No further appeal is allowable under the scheme. 
  • Medway Fair Trader Scheme logoAppeals against suspension or revocation of membership will be assessed by an Independent Review and Appeal Panel consisting of three members. These members will be independent of the scheme operator.
  • The results of the appeal will be communicated to the scheme member, in writing within 28 days from receipt of your appeal.
  • The decision of the Appeals Panel will be binding on both parties concerned.

 

For more information contact us by telephone: 01634 333555 or by email: fairtrader@medway.gov.uk

Write to: Trading Standards, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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