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Fair Trader Scheme: information for consumers

The Medway Fair Trader Scheme is a Medway Trading Standards Service initiative. The aim of the scheme is to improve business standards and increase customer confidence in member businesses. Approved businesses have agreed to abide by the terms and conditions of the scheme and have been checked by Trading Standards to ensure compliance.

Each year Medway Council's Trading Standards Service receives around 5,000 complaints about businesses in Medway. A significant number of these are associated with home improvements. This scheme is a positive move to improve the way in which traders deal with consumers. There is no place in it for rogue traders who do not care for customer satisfaction or compliance with the law.

Benefits for consumers

  • Consumers can check with Trading Standards to see which businesses are members of the scheme before purchasing goods or services.
  • The scheme is voluntary. By joining the scheme, businesses are demonstrating a commitment to customer care and fair trading.
  • Trading Standards will continue to work closely with scheme members and will carry out monitoring exercises to ensure high standards are maintained.

Medway Fair Trader Scheme members provide the following assurances:

  • They comply with the law.
  • Contract terms are fair, in plain English and clearly legible.
  • Pricing is clear and information about payment methods is provided.
  • No repair or servicing work will be carried out without the customer's permission.
  • Parts replaced during repair or servicing are made available for inspection.
  • Itemised invoices are provided.
  • The business operates an effective customer complaints procedure.

Approval of a business does not mean that the Trading Standards Service:

  • can guarantee its financial stability;
  • has individually checked the quality of any goods or services provided;
  • gives any guarantee or warranty as to the value for money of goods or services compared with a competitor or that they will be satisfactory.

How to find out whether a business is a member of the scheme Medway Fair Trader Scheme logo

Look for the distinctive Medway Fair Trader Scheme logo on business premises, documentation and advertisements.

Trading Standards has an up-to-date list of members. You can also search the database of businesses already on the scheme.


Whilst we make every effort to ensure that members comply with the law we cannot guarantee that their work will never give rise to a complaint. Further information is found under scheme's limitations.


For more information contact us by telephone: 01634 333333 or by email: fairtrader@medway.gov.uk

Write to: Trading Standards, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR