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Licensing enforcement

Report a suspected issue with a license

The council delivers a wide range of enforcement services aimed at safeguarding the environment and the community and at providing a ‘level playing field’ on which businesses can fairly trade. The administration and enforcement of the licensing regime is one of these services.

Enforcement Concordat

The council fully supports the principles of the government’s Enforcement Concordat designed to ensure effective and efficient public protection services. Specifically, the council is committed to accord with the principles of good enforcement practice by carrying out its regulatory functions in a fair, open and consistent manner.

The Enforcement Concordat is based on the principles that businesses should:

  • receive clear explanations from enforcers of what they need to do and by when
  • have opportunities to resolve differences before enforcement action is taken, unless immediate action is needed
  • receive an explanation of their rights of appeal.

The council recognises the interests of both individual citizens and the requirements of businesses and will work closely with partners to assist licence holders to comply with the law and the four licensing objectives it seeks to promote. However, proportionate but firm action will be taken against those who commit serious offences or persistently break the law. 

Kent and Medway Licensing Compliance and Enforcement Protocol

The Committee adopted the Kent and Medway Licensing Compliance and Enforcement Protocol on 22 July 2014 for use by the Medway Licensing Team in respect of only the relevant legislation and licenses covered at any time by this section of the Council – the Licensing Team.

This protocol had been established with organisations the Council works in partnership with on licensing compliance and enforcement issues. The Kent & Medway Regulatory Licensing Steering Group, of which Medway Licensing are a member, have formalised these protocols including liaison agreements and effective practice by way of an agreement between all relevant parties.

In adopting this document the parties agree to:

  • Continue to promote the spirit of co-operation that exists between the relevant agencies
  • Recognise the benefits to be derived from developing close working relationships
  • Seek to enhance the understanding of the advantages and opportunities which joint activity can bring to effective enforcement and community safety
  • Promote the legitimate exchange of information and operational co-operation in support of shared objectives.

Each party to the protocol undertakes:

  • To regularly consult with each other upon matters of policy and strategy
  • To ensure that the information it holds is accurate and up to date
  • That information disclosed by any party will be kept secure by the partner to whom it has been provided.

    For more information contact Licensing Unit by telephone: 01634 306000 or by email: licensing@medway.gov.uk

    Write to: Licensing Unit, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

When handling the media, all parties to this protocol agree:

  • To be fair to other organisations and maintain their integrity
  • When providing information to do so honestly and fairly

Legal information

Please note that the information above is not legal advice. Legislation and procedures may change over time and the advice given is based on the information available at the current time. It is not necessarily comprehensive and will be subject to revision in the event of further government guidance and regulations. This advice is not intended to be a definitive guide to or substitute for the relevant law.

The council is happy to provide information but cannot give advice on individual applications. Please seek legal and professional advice.