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Customer lotteries

A customer lottery is a lottery run by the occupiers of business premises, who sell tickets only to customers present on the premises.

The Gambling Act 2005  requires that in customer lotteries:

  • the lottery must be arranged to ensure that no profit is made;
  • tickets may be sold or supplied only by or on behalf of the promoter;
  • no advertisement may be displayed or distributed, except on the business premises, nor sent to any other premises;
  • another customer lottery cannot take place within seven days on the same business premises;
  • tickets (and the rights they represent) are non-transferable;
  • no ticket may result in the winner receiving a prize worth more than £50;
  • no roll-overs of prizes are permitted.

Each ticket in a customer lottery must state:

  • the name and address of the promoter of the lottery;
  • the people to whom the promoters can sell or supply tickets;
  • that the rights conferred by the sale or supply of a ticket in a customer lottery are not transferable.

The following would normally be exempt from regulatory control under the Act:

  • prize competitions and free prize draws;
  • prize skill competitions;
  • free draws.

For more information, contact the Gambling Commission.


For more information contact Licensing Unit by telephone: Licensing Services - 01634 337107 or 337108 / Enforcement - 01634 337112 or 337106 or by email: licensing@medway.gov.uk

Write to: Licensing Unit, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR