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Adult Social Care Services

Adult Social Care Quality Assurance of Commissioned Services


Medway Council has a statutory duty to fund the care of those people ordinarily resident in Medway who are assessed as needing care, and who are eligible for public financial support. In some cases it may be necessary for the council to purchase the support that is needed, for example: a place in a care home or home care support etc.


We conduct regular reviews/checks on these services to ensure that they are being delivered to the required standards. In this way we are able to identify any issues with the provision of the service and ensure that action plans are put in place to remedy any issues that arise.


You can read Medway Adult Social Care Strategy Document


What is Quality Care?


To help understand what is meant by quality care Lord Darzi (2008) defined quality in three elements:


Safety: ensuring the environment is safe and clean; reducing avoidable harm such as reducing the number of preventable pressure ulcers and reduced injury as a result of a fall. This also refers to safeguarding vulnerable people from harm.


Experience: providing personalised care, treating people with compassion, dignity and respect (the service user’s experience).


Effectiveness: people’s well-being and ability to live independent lives, receiving personalised care through assessment and support planning processes (how are people benefitting from using the service).



Our approach to Quality Assurance


Our Care Provider’s performance is monitored in several ways.


Online self-assessment forms – Providers complete an online form on a quarterly basis which requests specific information relating to: service provided, needs and risk, capacity and staffing levels.


However, once a year Providers are asked to complete a more in-depth version that requires them to upload copies of their policies, procedures and compliance such as insurances and system checks.


Onsite visits are also conducted periodically. However, if poor performance has been identified then the visits will be more frequent. The aim of the visit is to assess how the care home works on a day to day basis and to ensure they are working to the required standard.  


Care Quality Commission (CQC) is the regulator of health and adult social care in England.  They conduct regular inspection visits. http://www.cqc.org.uk/content/what-we-do


HealthWatch Medway has the power to ‘Enter and View’ Providers premises and to observe the delivery of health and social care services. http://www.healthwatchmedway.co.uk/imgs/enter_and_view_policy808.pdf



Quality Assurance Framework - Documents and Tools


Our online quarterly monitoring forms the basis of our quality assurance visits to Providers. The forms are also a useful tool for Providers to audit themselves and to make improvements where necessary.


Quarterly monitoring periods:

Period Data Collection Period: From Data Collection Period: To Submission Deadline  
Q1 01 April 2017 30 June 2017 21 July 2017. 23:59pm  
Q2 01 July 2017 30 September 2017 21 October 2017. 23:59pm  
Q3 01 October 2016 31 December 2016 21 January 2017. 23:59pm  
Q4 01 January 2017 31 March 2017 21 April 2017. 23:59pm  



You can access our Quarterly Monitoring Form here.


You should also refer to the Department of Health - Care Homes for Older People - National Minimum Standards for Care Homes document here.

If you are a Care Provider and you are experiencing difficulties accessing the online monitoring form please email: researchandinfo@medway.gov.uk



Process for Reporting Bed vacancies


If you are a Social Care Provider you can advise us of your bed vacancies completing our Bed Vacancy Notification Form here. The Access to Resources Team will then contact you about your vacancy.


If you are a Care Provider and experiencing difficulties accessing the online form please email: researchandinfo@medway.gov.uk