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Advocacy Services

From 1 July 2017 all statutory Advocacy Services in Medway will be delivered by PoHWER.  The new service will be able to help people:

  • who need support to make a complaint about their NHS treatment
  • detained under the Mental Health Act 1983 or subject to recall to hospital
  • referred by Social Services under the Care Act to facilitate care and support assessment, planning and review and safeguarding
  • referred by Social Services or the NHS to support decision making around changes of accommodation and serious medical treatment

Advocacy supports people to help them explore their choices and options and access information and services.


The Advocacy Service will help people to express their views, wishes and concerns so they can be genuinely considered when decisions are being made on their behalf about their lives.


For more information and to make a referral:

Ref helpline: 0300 0031 993 (not available until Saturday, 1 July 2017)

Email: medwayadvocacy@pohwer.net

Website: www.pohwer.net/medway

Address: POhWER, PO Box 14043, Birmingham, B6 9BL


The helpline phone number will not be live until Saturday, 1 July 2017


All professionals' referrals to statutory advocacy that meets the eligibility criteria will be allocated to a specialist advocate.  You can download a referral form from the website.


If you are looking for information relating to the Independent Mental Capacity Advocacy Service (IMCA)

for people who do not have the capacity and who do not have friends or family to help them, but require support for serious decisions, information is available on our page The Mental Capacity Act 2005