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Birling Avenue respite house

What we do

Photo of the frontage of 36A Birling AvenueThe Birling Avenue short break and respite service in Rainham is a seven-bedded respite care house for people who have learning disabilities. The length of stay depends on the needs of the person and/or their family and is arranged through negotiation with the manager. To use the facility, you must be referred by a care manager within one of the disability teams. If you do not have a care manager, you may contact one through the Learning Disability Team.

Birling Avenue was inspected by CQC in 2016 and received an overall ‘Good’ rating.  An overview is available on the website.

Photo of a bedroom at 36A Birling AvenueWhat we can offer during your stay

During your stay with us, we will try to offer you a wide variety of activities. We recognise that each person is an individual, with likes, dislikes and varied abilities and skills. You may wish to visit the shops, cinema, pub, go for a meal or just stay in and watch television (all bedrooms have TV/DVD combination sets). Whatever your preference, we will do our utmost to cater for you.

Rooms are single and have washing facilities in them, with one room reserved for emergency respite care. While bathrooms and showers are separate, they are all equipped and maintained to the highest standard for your comfort and hygiene.

If you need assistance with personal care, we will help you while ensuring that you are able to maintain your privacy and dignity at all times.


Photo of a bathroom at 36A Birling AvenueEach service user is individually assessed by a Medway Council financial assessment officer. Your care manager will arrange for a financial assessment officer to contact your family to make an assessment of your financial position. Charges are collected by the service at the beginning of each stay.



Photo of the lounge at 36A Birling AvenueCriteria

To use the service, you must be at least 18 years old and referral must be made through Care Management, who will issue the home with an up to date Individual Needs Portrayal (INP). We will then require a detailed referral pack to be completed before care can begin. This is to ensure that all care needs can be risk assessed and appropriate staffing levels put in place.

Once you have had a planned introduction to short breaks and respite, which includes attending for tea, a day stay and an overnight stay, your short break or respite is booked directly with the manager. We try to accommodate the needs of both the individual service user and the family but this is not always possible.

Customer satisfaction

Photo of the kitchen at 36A Birling AvenueWe try to ensure that the service we offer provides a real break for service users and families. We ask that you bring to our attention any concerns that you may have, as we strive to improve service delivery continually.

All the staff have completed NVQ level 2 in Health and Social Care and attend mandatory training to ensure there is a safe working environment. The manager has NVQ Level 4 in both Management and Health and Social Care.


Some comments from carers

Photo of the back garden at 36A Birling Avenue"What would we do without the Respite Service? My son is so happy when his time comes to stay with you all, he adores the staff and as a mum who needs help, I have peace of mind."

"As both units (Napier and Birling Avenue) cater for 18-plus, I am assuming this leaflet is aimed at carers and clients who have never used respite services at all. There might be great apprehension from both sides at this step into independence. I would like to praise your excellent members of staff and emphasise the "home from home" atmosphere."


Address: 36a Birling Avenue, Rainham, Kent, ME8 7EY

Phone: 01634 234423

Email: ss.accessandinfo@medway.gov.uk