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Staying safe

Out-of-hours emergency number

We operate an out-of-hours emergency services helpline, on 01634 30 44 00. Social care services are dealt with under an arrangement with Kent County Council. Phone 03000 41 91 91.


Find out how to spot and avoid scams, including post and doorstep scams, and nuisance calls.

Consumer advice

If you would like to talk to an advisor about your rights when buying goods and services, phone Consumer Direct on 08454 040 506 or complain at CAB Adviceguide.

Consumer complaints

Contact the team on 01634 333 555 or complete an online form if, for example, you are concerned that a shop is selling out-of-date food or drink, not selling the full weight of a product as advertised on the package or has sold you a product that does not meet current safety regulations.


Phone 101 (non-emergencies). If a life is in danger or a crime is in progress, phone 999. Find further contact information on the Kent Police website.

Crime prevention and preparing for emergencies



Crimestoppers guarantees your call is confidential. Call 0800 555 111 to pass on information about a crime. The line is open 24 hours a day, 7 days a week.

There is also an anonymous online form that you can use to pass on information.

Crimestoppers never asks for your name, cannot record or trace calls or online forms, and you will never have to make a statement to the police or appear in court.

Reporting anti-social behaviour

To report an incident of anti-social behaviour, phone 01634 33 33 33.

To report a racial incident call the Kent Racial Incident Reporting Line on Freephone 08001 381 624 or complete the form below.

To report a homophobic or transphobic incident call the Kent Homophobic Incident Reporting Line on Freephone 08003 289 162.

Fire services

Medway is covered by Kent Fire and Rescue Service, whose regional headquarters is at Watling Street, Gillingham. Find further information on the Kent Fire and Rescue Service website.

Smoke alarms

Smoke alarms and fire safety The Kent Fire and Rescue Service are offering free home fire safety checks.

This service is free and firefighters will fit, if required, a free ten-year smoke alarm. These checks take about 20 minutes and include tips on night-time routines, cooking safely with oil or fat, the dangers of smoking materials, care with candles, electrical safety and planning escape routes in the event of fire.

If you would like a free home fire safety check or some fire safety advice then contact your local fire safety office or visit Kent Fire and Rescue Service.