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Medway Register Office service standards
The service has the following aims:
- our receptionist will see you within five minutes;
- if you have an appointment, to see you within 10 minutes of
your appointment time;
- if you do not have an appointment, to make an appointment for
you or tell you what time we can see you;
- to arrange an appointment to give a notice of marriage or civil
partnership within five working days;
- to arrange an appointment to register a birth within three
working days;
- to arrange an appointment to register a death within two
working days;
- to arrange an appointment to register a stillbirth within two
working days;
- giving a notice of marriage or civil partnership will take up
to 45 minutes;
- registering a birth will take approximately 30 minutes;
- registering a death will take approximately 30 minutes;
- to issue 90 per cent of copy certificates of birth, death and
marriage records at the counter within seven days;
- to deal with 90 per cent of certificate applications by post
within two working days.
We also have targets for other aspects and we publish details of
our recent performance.
Customer feedback
At the Medway Register Office we are committed to providing a
professional service of a high standard and we welcome your
comments. We invite you to complete a brief online
survey that will only take a few minutes of your time, as your
feedback and views would be much appreciated.
We hope that our services are of the quality you expect but if
you are not happy with the standard of service that you receive,
the council operates a formal complaints procedure to look into
matters.
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