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Medway Community Officers

Photo of a Medway Community OfficerMedway Community Officers work towards tackling the causes of anti-social behaviour and improving the quality of our local environment, through investigating and dealing with complaints both reactively and proactively, relating to:

They have powers to deal with all of the above issues including fixed penalty notice for environmental issues like dropping litter and dog-fouling.

Medway Community Officers also work closely with the Environmental Enforcement Team and Waste Management, to resolve issues such as environmental crime and street cleaning.

Officers will attend Neighbourhood Watch, Neighbourhood Panel Meetings, Community Engagements and Resident Association meetings to keep tabs on issues affecting their area.

Under the Crime and Disorder Act 1998  officers have additional powers to assist in dealing with anti-social behaviour. Officers also work together with other agencies, including the police and housing providers.

Contacting Community Officers

Community Officers are on duty seven days a week between 5.30am and 9.30pm.

To maximise the amount of time they spend out of the office, there are dedicated co-ordinators, who work during normal office hours, Monday to Friday. They will collate and prioritise the requests, then direct the officers.

The co-ordinators also investigate enquiries and complaints and respond to them on behalf of Medway Community Officers.

Medway Community Officers are not a first response unit. If you need help urgently, and a crime is in progress dial 999. If it is not an emergency, call the police on 101 - the new national non-emergency number for police forces across England and Wales. Our anti-social behaviour page has more advice.

Community Officers cannot be contacted directly out of office hours but there is a voicemail service - using the number below - for messages to be left. These calls will be dealt with on the next working day.

To get help please use the contact information below or complete and return a service request form (pdf 58KB). To use this file you will need Adobe Acrobat Reader. If you do not have this on your computer, please use our advice page.

Reports of litter, flytipping etc can also be submitted using the Love Medway website and mobile phone app.  Many of the reports sent via Love Medway are followed up by Medway's Community Officers.

 

For more information contact Medway Community Officers by telephone: 01634 333333 or by email: community.team@medway.gov.uk

Write to: Medway Community Officers, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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