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Medway Council's Trading Standards Team offers Medway consumers
legal advice on their rights when purchasing goods or services.
If you would like to talk to an advisor about a consumer
problem, please call Consumer Direct on 0845
4040506 or complain online at www.consumerdirect.gov.uk/.
Requests for consumer advice from Medway are dealt with by
Consumer Direct South East, which is delivered in partnership with
trading standards authorities across the south-east. Complex
enquiries or those requiring further action may be referred to the
council's Trading Standards Team.
Calls from consumers provide the Trading Standards Team with
valuable information about Medway retailers and helps it plan
enforcement campaigns that target rogue traders and specific
Contact the team or complete an
online form if, for example, you are concerned that a shop:
- is selling out-of-date food or drink;
- is not selling the full weight of a product as advertised on
- has sold you a product that does not meet current safety
The Supply of Goods and Services Act 1982 Act (as
states that you are entitled to have any contract for services
carried out with "reasonable care and skill". Any goods provided as
part of that service should also be of "satisfactory quality". For
more information on your legal rights, please contact the team or
If you bought goods which are not faulty or misdescribed, there
is no breach of contract between you and the trader and you do not
have a right to expect a refund. Some stores will allow customers
to return goods if they do not fit but this is over and above the
customer service they are obliged in law to provide. Make sure that
you ask the trader before buying if you can get your money back if
the jeans do not fit. If the trader is willing to offer you this
service, get them to put it in writing on your receipt.
Many businesses ask for proof of purchase when you take goods
back to a shop for a refund, exchange or repair. If you have not
been given a receipt or have lost it, a bank or credit card
statement indicating the date of purchase and price of the goods
will often suffice.
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