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Medway Council hopes that the services you receive are of the
quality you expect. However, there may be times when you feel
unhappy with the service you receive or you may want to make a
suggestion about how the council can improve it.
Make a complaint online using the online complaint
Medway Council is committed to maintaining excellent standards
of customer care. Please read our customer charter (pdf
1,409KB) for more information on how we aim to do this. The
document includes the complaints procedure.
The council also hopes there will be times when you would like
to say that you are happy with a service. Complaints and
compliments are important, as they help the council to improve its
services. You can also find information about services and other
issues in the council newspaper Medway Matters.
Government Ombudsmen are part of an independent national
service that investigates complaints against councils. You can
complain to the Ombudsman at any time but they will expect you to
have tried to resolve matters through the council's internal
Also follow the links below to find out more information about
complaining to the council.
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