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Complaints, compliments and comments
We want to hear from you if you are pleased with our services,
or if you think we could improve a service.
Use our online form for
complaints, compliments and comments.
Medway Council is committed to maintaining excellent standards
of customer care. However, there may be times when you feel
unhappy with the service you receive or you may want to make a
suggestion about how the council can improve it.
Please read our customer charter (pdf
1,409KB) for more information on how we aim to provide
excellent standards. The document also includes the full detail of
The Local Government Ombudsmen are part of
an independent national service that investigates complaints
against councils. You can complain to the Ombudsman at any time but
they will expect you to have tried to resolve matters through the
council's complaints procedure first.
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