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Annual Complaints Report

Medway Council carries out an annual review of complaints that covers a number of key areas:

  • complaints activity in the previous 12 months;
  • a summary of complaints investigated by the Local Government Ombudsman;
  • progress made in the preceding year;
  • principal work areas and objectives for the forthcoming year;
  • details of service monitoring and customer satisfaction surveys.

 

For more information contact Chief Executive's Complaints Officer by telephone: 01634 332456 / TextRelay 18001 01634 332456 or by email: info@medway.gov.uk

Write to: Chief Executive's Complaints Officer, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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