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Online payments

Paying safely online

Medway payments online has been tested using Internet Explorer.

If you are not using Internet Explorer, please contact Customer First on 01634 333333 in order to make a payment. It also uses JavaScript and pop-up windows for messages. Please make sure JavaScript and pop-ups are enabled in your browser.

Pay your bill online

The Medway Council online payment service uses a secure server and encryption to ensure your card details remain secure and confidential. When you use our website, the personal information and card numbers you send us are encrypted, which turns them into bits of code that are securely transmitted to us over the internet.

The information you give us during an online transaction is used only to record your payment. Medway Council has a duty under the Data Protection Act 1998 to ensure that the information is only used for the purpose it is provided for and is not disclosed to anyone else.

It is always a good idea when using a credit or debit card to make an online payment to be aware of other people or anything unusual as you enter your details, as this will help to prevent them being fraudulently misused.

Please note that Medway Council does not accept payment by American Express and cannot accept payment online by Electron or Maestro International cards. If you wish to pay by Electron or Maestro International cards, please contact Customer First on 01634 333333, Monday to Friday between 8.30am and 5pm.

Please have your payment card and council reference or account number to hand before you pay. The examples below show where on a bill to find these numbers.

Examplr of where to find your account number

Residents and visitors to Medway can make payments online for:

  • council tax;
  • business rates, National Non Domestic Rate (NNDR);
  • mortgages;
  • fixed penalty notices;
  • parking fines (penalty charge notices or PCNs);
  • social services invoices;
  • service charges;
  • housing benefit overpayments;
  • housing rents;
  • garage rents.

 

For more information contact us by telephone: 01634 333333 or by email: customer.first@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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