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Paying safely online
Medway payments online has been tested using Internet
If you are not using Internet Explorer, please contact
Customer First on 01634 333333 in order to make a payment. It
Pay your bill
The Medway Council online payment service uses a secure server
and encryption to ensure your card details remain secure and
confidential. When you use our website, the personal information
and card numbers you send us are encrypted, which turns them into
bits of code that are securely transmitted to us over the
The information you give us during an online transaction is used
only to record your payment. Medway Council has a duty under the
Data Protection Act 1998 to ensure that the information is
only used for the purpose it is provided for and is not disclosed
to anyone else.
It is always a good idea when using a credit or debit card to
make an online payment to be aware of other people or anything
unusual as you enter your details, as this will help to prevent
them being fraudulently misused.
Please note that Medway Council does not accept payment by
American Express and cannot accept payment online by Electron or
Maestro International cards. If you wish to pay by Electron or
Maestro International cards, please contact Customer
First on 01634 333333, Monday to Friday
between 8.30am and 5pm.
Please have your payment card and council reference or account
number to hand before you pay. The examples below show where on a
bill to find these numbers.
Residents and visitors to Medway can make payments online
- council tax;
- business rates, National Non Domestic Rate (NNDR);
- fixed penalty notices;
- parking fines (penalty charge notices or PCNs);
- social services invoices;
- service charges;
- housing benefit overpayments;
- housing rents;
- garage rents.
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