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Customer Contact
Customer Contact can contribute directly to giving value for
money and putting our customers at the centre of everything we do
and can support the delivery of other priorities through the focus
on excellence, efficiency, equality, e-self service &
enterprise.
Initial Contact handles enquiries regarding a
wide range of services:
Abandoned
Vehicles - Benefits - Blue Badge Collections - Bus Passes
- Business
Rates - Children and Adult Services - Council Housing Services -
Council Tax -
Development
Management - Drainage - Environmental Health - Food Safety - Greenspaces - Highways - Integrated
Transport - Library Services - Licensing - Pest Control - Pollution Control -
Water - Public Transport - Recycling - Safer
Communities - Schools - Stray Dogs - Trading
Standards - Traffic
Management - Trees - Untidy Land - Waste Services
You can access the council's services from 8am to 8pm Monday to
Friday and from 9am to 1pm on Saturday. Customers can choose how
they wish to make contact either by:
- telephone on 01634 333333;
- email (customer.first@medway.gov.uk);
- online services
and forms;
- visiting one of the community hubs or contact points throughout
Medway;
- using the TextRelay service (18001 01634
333333) for our customers who are deaf, hard of hearing or
speech impaired.
If you
have any questions and you want to speak to someone in your own
language please phone 01634 335577 or one of the
numbers on the left.
You can get this information in other formats by using the
contact information below.
Medway Council is committed to maintaining excellent standards
of customer care. Please read our customer charter (pdf
1,409KB) for more information on how we aim to do this.
To download this pdf you will need Adobe Acrobat Reader. If you
do not have it on your computer, please use our advice page
Customer Customer also offers a complete translation and
interpreting service for people whose first language is not English
through its specialist unit, the Community
Interpreting Service (CIS).
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