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Customer First
Customer First works hard for the council's customers to give
them the best services and put them at the centre of everything
that the council does. It strives to improve customer care for
everybody - residents, visitors, local businesses and
employees.
Customer First handles enquiries regarding a wide range of
services:
Customer First also handles enquiries for the below:
You can access the council's services from 8am to 8pm Monday to
Friday and from 9am to 1pm on Saturday. Customers can choose how
they wish to make contact either by:
- telephoning our award-winning contact centre 01634
333333;
- email (customer.first@medway.gov.uk);
- online services and forms;
- visiting one of the contact points throughout Medway;
- using the TextRelay service (18001 01634
333333) for our customers who are deaf, hard of hearing or
speech impaired.
If you
have any questions and you want to speak to someone in your own
language please phone 01634 335577 or one of the
numbers on the left.
You can get this information in other formats by using the
contact information below.
Medway Council is committed to maintaining excellent standards
of customer care. Please read our customer care
charter (pdf 1,202KB) for more information on how we aim to do
this.
Customer First also offers a complete translation and
interpreting service for people whose first language is not English
through its specialist unit, the Community
Interpreting Service (CIS).
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