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Reminders and final notices

If you have received a reminder or final notice because you have forgotten to pay your instalment why not set up a direct debit. 65,000 of our customers already use this convenient way to make their regular council tax payments.

If you can’t afford to pay the amount requested, find further advice on our Debt advice page.

Reminder notice

Your latest bill will tell you how much your council tax payments are and when they are due.

If you do not pay on time we will send you a reminder notice. This will show you how much is overdue and you will need to pay this within ten days if you wish to continue to pay by the instalments as shown on your bill.

If you do not pay this, or contact us, within ten days, you will be sent a final notice that will cancel your right to pay by instalments. This means that the amount outstanding for the financial year will become due in full.

Second reminder notice

If you have already been sent a reminder notice, brought your instalment payments up to date, but then fell behind again, we will send you a second reminder notice. If you do not pay this, or contact us, within ten days you will be sent a final notice that will cancel your right to pay by instalments. This means that the amount outstanding for the financial year will become due in full.

We will only send you a maximum of two reminder notices in each financial year so it is important to keep your payments up to date once you have received a second reminder.

Final notice

A final notice will be sent where:

  • You have been sent a reminder notice and not brought your account up to date within the time specified or
  • You have been sent a second reminder notice which you have paid but your instalments payments have fallen behind again or
  • Your account has been closed, or the date for the last instalment has passed, and there is an amount outstanding.

The total amount due must now been paid in full and you have lost your right to pay by instalments. If you do not pay in full, or contact us, within ten days you could be sent a court summons which will incur you costs of £80.