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Community trigger

The Community Trigger gives members of the community the ability to request the Community Safety Partnership to review responses to complaints of anti-social behaviour. Registered Housing Providers (social landlords) are also included.

The Trigger is designed to ensure partners work together to try and resolve complaints about anti-social behaviour.

The Trigger should be used if you believe your complaint has not been responded to. The Trigger cannot be used to report general acts of crime, including hate crime.

The Trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsmen or Independent Police Complaints Commission.

When can I trigger?

The Community Trigger can be used if you have reported at least 3 incidents of anti-social behaviour to a relevant organisation within the previous 6 months. These are incidents where the same behaviour, nuisance or problem has reoccurred and was reported within 1 month of it happening.

How do I trigger?

Phone 01634 33 33 33

You will need to give details of each time you’ve complained, to who (name, organisation and/or Incident Reference Number) and information about the anti-social behaviour.

If you have an ongoing complaint that is being dealt with by one of the organisations, your case is not appropriate for the Community Trigger.

What can I expect?

Once you have asked for a Community Trigger, the Community Safety Partnership will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

A meeting will take place between the appropriate Community Safety Partnership agencies, or the Registered Housing Provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the Community Safety Partnership within 5 working days, explaining the action taken and also suggestions on how the Partnership can attempt to resolve the anti-social behaviour.