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Medway Family Information Service Confidentiality Policy

Underlying principles

Medway Family Information Service (FIS) acknowledges that information relating to children is sensitive and needs to be handled carefully. It is committed to respecting the confidentiality of service users and childcare providers (particularly childminders). Service users and providers have the right to decide what information they choose to share with the service. They also have the right to know what information is held about them and the right to change this information if they believe it to be inaccurate.


Medway FIS staff will not divulge any personal details of service users or personnel involved in the service to outside parties without their prior permission except in the circumstances outlined below.

The confidentiality of service users or personnel will only be breached if any information received by the FIS gives rise to concern for the safety or wellbeing of a child. When such situations arise Medway FIS will:

  • explain its role and that of the Child Protection Team;
  • explain that the information must be passed on for investigation;
  • establish whether the person is willing to be identified and contacted directly by the appropriate authority or whether they wish to remain anonymous;
  • record details of the information given and contact the necessary people immediately.

Medway FIS will comply with the Data Protection Act 1998 and Freedom of Information Act 2000  where appropriate.


Medway FIS will ensure that all staff are aware of, agree with and adhere to the confidentiality policy. This includes both staff employed directly by the FIS and any others who operate on its behalf or represent it in any way.

Procedures for the collection and maintenance of information about providers and for enquiry logging will incorporate the requirements of this policy.Family Information Service

Unauthorised access to data about individuals will be prevented by a password system for the database and secure storage of paper records.

Breaches of confidentiality will be treated as a serious matter and are addressed in the council's guidelines for staff.




For more information contact Family Information Service by telephone: 01634 335566 or by email: familyinfo@medway.gov.uk

Write to: Family Information Service, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR