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Service standards

Greenspace Services is committed to achieving continuous improvement in the standards of maintenance of sites.

This is achieved through the following:

The ranger team provides a uniformed management service for the Greenspace Estate seven days a week. The Ranger Service manages Capstone Farm Country Park and Riverside Country Park, as well monitoring all other Medway Greenspaces, following the Ranger Service Charter (pdf 107KB) that establishes operational standards for the Country Parks and Countryside estate of Greenspaces. To use this file you will need Adobe Acrobat Reader. If you do not have it on your computer, please use our advice page.

A separate charter is in the process of being established for Urban Greenspace Sites.

Greenspace Services monitors adherence to the following contracts:

  • playground maintenance;
  • grounds maintenance;
  • park locking and unlocking.

Playground maintenance contract

All play areas are dog free and inspected daily (Monday to Friday) for litter and damaged equipment by Greenspace Services. All sites also undergo a four-weekly health and safety inspection to the Royal Society for the Prevention of Accidents (ROSPA) standard. There is an annual programme of revenue investment to replace and to upgrade play equipment.

Ground maintenance contract

Medway Council has a contract with Quadron Services for grounds maintenance work. Two area contract officers monitor Quadron's performance for the council against the contract specification, which is a hybrid specification built around outcomes. It looks for a finished product, irrespective of how often the contractor visits a site or carries out tasks. It also has recommended frequencies and considers quality and value for money. If you have questions about grounds maintenance, please use the contact details below. A quality management framework is in place which includes a standards manual to inform quality of work expected from the contract.

The activities included the contract are:

  • grass maintenance and associated activities
  • sports turf management and pitch preparation
  • provision of sports attendants at specified times
  • horticultural operations, including border, rose and shrub maintenance, care of annual bedding and hedge maintenance
  • cleaning operations, such as bin emptying and litter picking on Medway Council green spaces.

The grounds maintenance contract also works alongside Medway Councils Highways Team, Housing, Libraries and corporate offices.

Tree maintenance contract

Medway Council has entered a new contract with City Suburban Limited and will undertake all tree works in Medway Council. There are currently three tree officers who are monitoring contract compliance and working with complaints and expectations. This contract also works alongside highways and housing.

City Suburban Limited will be taking various tree works on some of Medway Council's land. If you have any questions about tree maintenance, please use the contact details below.

Park locking and unlocking contract

Greenspace Services has an internal agreement for the locking of parks with the Medway Community Officers. The following sites are locked at designated times throughout the year (depending on sunset) and are unlocked by 6am daily:Rochester Castle gardens:

  • Hempstead Recreation Ground
  • Kings Firth Recreation Ground
  • Ryetop Playing Fields
  • Maidstone Road Sports Ground
  • Darnley Road Play Area
  • Hamilton Road Playground
  • Eastgate Gardens
  • Wigmore Park
  • Bayswater Play Area
  • Henley Close Play Area
  • Rushdean Road Play Area
  • Cliffe Woods Play Area

The opening times of Riverside Country Park and Capstone Farm Country Park change on a monthly basis during the summer. Keep up to date here 


For more information contact Greenspace Services by telephone: 01634 306000 or by email: info@medway.gov.uk

Write to: Greenspace Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR