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Quality and performance

Our Customer Charter

Our aim is to provide excellent customer service and our Customer Charter sets out what you can expect from us when accessing the planning service by visiting our offices or contacting us using the details below.

We want to hear from you if you feel that the service you received on contacting us is not up to standard, if we have done well or if you have a suggestion as to how we might improve. The customer charter (pdf 662KB) explains how you can do this. To use this and the other pdf files on this page you will need Adobe Acrobat Reader. If you do not have this on your computer please go to our advice page.

Diversity and equality

The Development Management service has been checked to make sure that it does not discriminate on the basis of race, disability or gender. These checks must take place at least once every three years and this checking process is known as a Diversity Impact Assessment (DIA). In October 2009 Medway Council undertook a DIA screening assessment (pdf 1,590 KB).

Find out more about DIA Key Information (pdf 58KB).

 

For more information contact Development Control by telephone: 01634 331700 / fax: 01634 331195 or by email: planning.representations@medway.gov.uk

Write to: Development Control, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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