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Quality and performance
Our Customer Charter
Our aim is to provide excellent customer service and our
Customer Charter sets out what you can expect from us when
accessing the planning service by visiting our offices or
contacting us using the details below.
We want to hear from you if you feel that the service you
received on contacting us is not up to standard, if we have done
well or if you have a suggestion as to how we might improve. The
customer charter (pdf 662KB)
explains how you can do this. To use this and the other pdf files
on this page you will need Adobe Acrobat Reader. If you do not have
this on your computer please go to our advice page.
Diversity and equality
The Development Management service has been checked to make sure
that it does not discriminate on the basis of race, disability or
gender. These checks must take place at least once every three
years and this checking process is known as a Diversity Impact
Assessment (DIA). In October 2009 Medway Council undertook a
assessment (pdf 1,590 KB).
Find out more about DIA Key Information (pdf
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