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Services for adults with social care needs
Medway Council tries to help people to live as
independently as possible. It pays for and provides a wide range of
social care services for adults who are unable to provide these
services for themselves. Due to limited resources, services
are targeted at those people who are in greatest need and who meet
the eligibility criteria.
Adults for whom the council can provide services will fall into
one or more of the following categories:
The council has a handbook that provides information and advice
about services that are available in Medway and what to think about
when choosing services and understanding the full range of
options available to you when seeking care and support.
The council provides a wide range of services to meet the needs
of people in the community who are eligible to receive them. These
If you need to make a referral or need general information about
social services for adults, please use the contact details
Access to social services records
The council's Children and Adults - Caring and Learning
Directorate will keep records about people who receive a service
from it. These records could be stored on paper, on computer or on
both. This information is confidential and is only seen by
professionals and staff involved in each case. The law gives you
the right to ask to see the information the council holds about you.
Normal office hours are:
- Monday - Thursday, 8.30am–5.15pm,
- Friday, 8.30am-4.45pm
If an emergency happens at any other time, please contact a duty
social worker on the 24-hour emergency contact number below.