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Substance misuse

Service description

Medway Council's Substance Misuse Team offers confidential service assessments for clients with substance misuse problems, as well as offering help for family and friends about people they know who may be misusing substances.


To assess individuals who misuse substances, implement care plans to facilitate positive changes and reduce harm through the delivery and development of services.

Service provision

  • Comprehensive assessment for care management
  • Support and advice for individuals
  • Support for people with substance misuse problems in the community
  • Assessment and where appropriate, funding for community or residential rehabilitation
  • Support through rehabilitation and resettlement
  • Harm reduction
  • General advocacy and support with social and practical difficulties
  • Follow ups and referrals
  • Collaboration with other agencies in providing a service to individuals who may have additional difficulties
  • Telephone support
  • Information and advice to other agencies.

Service users

People with substance misuse problems who have tried other methods, perhaps community or prison interventions, unsuccessfully or who have tried methods that did not meet their needs.


The team consists of professionally qualified care managers with expertise in dealing with substance misuse.

Out of hours service

In the event of extreme urgency which cannot wait until the next working day, please contact the duty care manager on the out of hours telephone number below. In the event of medical urgency, please contact the Accident and Emergency Unit at Medway Maritime Hospital.


Phone: 01634 337216

Emergency number: 0845 7626777

Email: ss.accessandinfo@medway.gov.uk