Go to navigation

Supporting People services

Supporting People (SP) provides the following services:

Floating support

Floating support is delivered directly to someone in their own home up to a period of 18 months. Floating Support can help people in any kind of housing; it doesn’t matter whether they are tenants, living in temporary housing or homeowners. Support can be given to single people, couples or those who are part of a family group.

Outreach support

Outreach support is long-term support delivered directly to the person in their own home in a similar way to floating support.  Outreach or resettlement services are also delivered in this way, for example, to people who are homeless and living on the street.

Home Improvement Agency

The Home Improvement Agency's main purpose is to assist vulnerable homeowners or private sector tenants, who are older, disabled or on a low income to remain in their own home by carrying out necessary repairs, maintenance work or adapting their property. These services aim to ensure that the home is safe, secure and warm.

Community alarms

Medway Lifeline is a telephone-based community alarm system that is operated by professional, caring staff, 24 hours a day, every day of the year, providing help, support and security.

Community alarms provide a round-the-clock monitoring service. It helps older people, or those with disabilities who need assistance because of a fall, or some other emergency. When the alarm unit is activated it sends a signal to a specialist centre where equipment automatically identifies the location of the call. Trained operators are able to talk to the user, and can check if the emergency services need to be alerted. 

Accommodation-based services

These services deliver supported housing which provides a stable environment and extra help for vulnerable people. Support is linked to the building where the service is delivered: this means the person must live at a certain address to receive the support.

For more information contact Supporting People Team by telephone: 01634 333322 or by email: supportingpeople@medway.gov.uk

Write to: Supporting People Team, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

Rate this page: 
Send this page to a friend: Send

Send a link to the Supporting People services page to a friend

  4. Please answer the question below to ensure your form gets through safely to Medway Council. It is to verify that you are a real person and not an automated internet spam programme.