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Assessment of care needs
Medway Council provides a wide range of services to meet the
needs of people in the community who are eligible to receive them.
These services include:
Adult and Children's Services team
If you need to make referral or require general information
about these services, please contact an access and information
officer using the phone number below.
Normal office hours are:
- Monday - Thursday from 8.30am to 5.15pm;
- Friday from 8.30am to 4.45pm.
In the event of an emergency occurring outside these times,
please contact a duty social worker on the 24-hour emergency number
How we assess your needs
Determining who is in need, what those needs are and planning
effective services to meet them requires professional assessment
and judgement by Medway Council's Children and Adults Services
staff, together with other professionals who are working with the
Clients referred to or seeking help from the council will have
differing levels of need. Many will be helped by advice, practical
services or short-term interventions. A smaller proportion will
have more complex problems, which require a detailed multi-agency
assessment of their needs, leading to appropriate plans and
When initial assessments of need are undertaken for clients,
they are classified against the eligibility criteria for the
relevant services as having medium or high priority needs. The
priority levels are determined by the extent to which a client's
needs are not being met and the likely consequences.
Consideration will always be given to the responsibilities of
other agencies and the help that is available from family and
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