Go to navigation

Carers' line Medway

A free service for carers in Medway

You talk, we listen, we help

Medway Council understands that carers often need to talk to someone outside their circle of friends and family about the pressure or stress involved in being a carer. Some carers may find it helpful to talk to someone who is independent, who can help them talk through a problem, consider new options and find solutions.

Many carers find they need support with the emotional aspect of caring as well as practical help. Carers often find that their own health can suffer as a result of carrying out their caring role.

To help carers, Medway Council has launched a free counselling service. Run by Care First, an independent organisation, Carers’ line Medway offers a 24-hour service seven days a week.

Carers who want counselling support will be able to contact the Carers’ line team of fully-trained counsellors in confidence. Carers can talk to a counsellor over the phone, through a web chat facility on the website and can also arrange to meet someone for up to six free sessions of face-to-face counselling, if they need to.

Carers living in Medway can access this free service by phoning 0800 197 4517 or by visiting the Care First website. You will then be asked for a user and password which will put you in contact with Care First web chat or online counselling.

To obtain your user name and password email counsellingforcarers@medway.gov.uk.

If they need more practical information, carers throughout Medway can also talk to an information specialist via the Carers’ line.

Information specialists are Citizens Advice Bureau-trained and experienced and can help carers find answers on a wide range of issues including (but not limited to):

  • debt logo of carers' line Medway
  • housing
  • family and personal concern
  • benefits
  • legal enquiries
  • health-related issues
  • consumer
  • pensions
  • pets
  • travel
  • transport and holiday problems.

Information specialists are available from 8am to 8pm, Monday to Friday.