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Domestic violence

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If you need to leave your home immediately

If you are experiencing domestic abuse, hate crime or harassment and need to leave your home immediately, you can:

  • go to Riverside One during office hours where we have a dedicated Independent domestic abuse housing advisor (this is only available on Mondays and Thursdays, 9am to 12noon by appointment only);
  • phone the Emergency Out of Hours Number: 01634 304400;
  • attend Domestic Abuse drop in at Sunlight Centre, Richmond Road on Tuesday 9.30am to 12.30pm

For less urgent or longer term security advice and assistance, either contact us or contact the Crime Reduction Unit on 01634 792336


Domestic abuse

Domestic abuse is any incident or threatening behaviour, or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members regardless of gender or sexuality.

Abuse can include:

  • forced marriage
  • dowry-related abuse
  • female genital mutilation (FGM)
  • honour-based domestic abuse
  • disability hate crime

Medway Council believes that no one should live in a home where they fear domestic abuse and ensures that victims of domestic abuse will be aware of services that can help and will be supported as they choose to leave abusive relationships.

People who experience domestic abuse are one of the groups of households who may be at particular risk to homelessness, if they decide to break the cycle of abuse and leave an abusive relationship.

Visit the Domestic Abuse Services - Medway & Kent website for advice and help.

The facts

  • domestic abuse accounts for 16 per cent of abuse and violent incidents in the UK
  • one in four women and one in six men have been a victim of domestic abuse or violence since the age of 16
  • domestic abuse has more repeat victims than any other crime
  • 89 per cent of those suffering four or more attacks are women
  • on average, domestic abuse claims the lives of two women each week and 30 men each year
  • 75 per cent of children on the child protection register are living with domestic abuse


In need of advice and support?

Casa Support offers accomodation and an extensive network of support to women, with or without children, who are fleeing domestic violence. All of the accomodation also offers anonymity and protection, for as long as is needed.

The Mankind Initiative is a charity providing help and information for via a helpline manned by trained people who can support you on all aspects of domestic abuse. Mankind refers people to refuges, local authorities and other support services. To contact them phone 01823 334244.

Other advice and support:


The Sanctuary Scheme

If the abusive person no longer lives with you, The Sanctuary Scheme can help make your home safer and more secure so you can continue to live there independently.

It helps you to stay living in your home, and to feel safer by fitting free security measures. It doesn’t matter what type of housing you live in: council, housing association, renting from a private landlord (in certain circumstances), or a home you own.

For more information on the Sanctuary Scheme please contact:

Home Improvement Agency, Family Mosaic, Empire House, Sunderland Quay, Rochester ME2 4HN
Phone: 0845 6015471
Email: sanctuary.medway@familymosaic.co.uk


Help with getting the abusive person out of your home

For more information on services that can help, visit Domestic Abuse Services - Kent & Medway

  • Sunlight Centre Domestic Abuse drop in every Tuesday from 09:30am to 12noon. Several agencies attend including Independent Domestic Violence Advisors (IDVA), Health Visitor, floating support advisors, Kent Fire & Rescue Service, Solicitors, Citizens Advice Bureau. They can provide referrals to other agencies, support and guidance, legal advise, health advice, debt and welfare.
  • Medway Council has a Domestic Abuse Housing Advisor based at Riverside One contact point who can help advise you on a safety plan - available 9:00am to 12 noon by appointment only.
  • Young Person’s Violence Advisor – supporting young people aged 13-17  experiencing intimate partner violence through domestic abuse, sexual exploitation, gang violence, honour based violence, forced marriage and cyber abuse. Phone: 01634 333513  Email: ypva@medway.gov.uk

Useful contacts

Young Persons Violence Advisor

The Young Persons Violence Advisor (YPVA) works with teenagers aged 13-17 years old who are experiencing intimate partner abuse.

For advice and further information, contact the YPVA for a secure referral
Email: ypva@medway.gov.uk.cjsm.net

The HideoutLogo of The Hideout, until children and young people are safe

Women's Aid has created The Hideout to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.  

  • 24-hour Domestic Abuse Helpline: 0808 2000 247
  • Victim Support: 01634 401733
  • 24-hour Refuge Helpline: 0808 808 9999

Medway Council Community Safety Partnership

Eastbridge, Purser Way, Gillingham, Kent ME7 1NE
Phone: 01634 333333
Visit the Medway Council Community Safety Partnership page.

Medway Domestic Abuse Forum

The forum is part of Medway Council Community Safety Partnership. For more information, contact Deborah Simpson, Chair at:

Phone: 01634 306 000

Email: mdaf@medway.gov.uk

North Kent Womens Aid

Provides refuge and community support services to men, women and children affected by domestic abuse.

NKWA on behalf of the Kent Domestic Abuse Consortium (KDAC) employ Independent Domestic Violence Advisors (IDVA) who can offer advice and support to victims of domestic abuse - male or female - who are at high risk of serious harm. The aim is to help victims and their children move safely towards living violence-free lives.

Phone: 01622 761146 or 0800 917 9948

Email: admin@nkwa.org.uk

Medway Police Station

Purser Way, Gillingham, Kent ME7 1NE
Opening hours: 8am-8pm Monday
Saturday, 8am-6pm Sundays
Phone: 01634 891055

Other useful contacts:

If you have a concern about a child or children being at risk of abuse or neglect, report this to the Medway Customer First team. For more information visit the Medway Safeguarding Childrens Board website.