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Choose well

Feeling unwell?

When you or someone close to you becomes unwell, you want to get the right help quickly. There is a range of NHS services in Medway to help you, including at night and weekends.


  • Keep plasters, Paracetamol, a thermometer and over-the-counter cough and cold remedies in your medicine cabinet but out of the reach of children
  • Remember to renew prescriptions in plenty of time
  • Cover your mouth and nose with a tissue when you cough or sneeze, throw it away and wash your hands

If you get a cold, flu or winter vomiting disease:

  • stay away from other people
  • drink plenty of water
  • take great care with hand hygiene.

Ask a pharmacist (chemist)

Pharmacists give free, expert advice on medicines and minor ailments and you don’t need an appointment. Some pharmacies in Medway are open until 11pm and on Sundays.

GP (family doctor)

Visit your GP for medical advice, treatment and prescriptions – but remember antibiotics have no effect on viral infections so they won’t be prescribed for colds, flu and other illnesses caused by viruses.

If you need to see a GP urgently:

  • your practice will try to fit you in
  • it will be able to refer you to Medway On Call Care (MedOCC) or
  • you can go to the walk-in centre, at 547-553 Canterbury Street, ME7 5LF, phone 01634 575232.

If you need to see a GP urgently at night or weekends, phone MedOCC on 01634 891855.

Minor injuries

For injuries which may need cleaning, stitching or dressing, you can visit:

  • Sheppey Community Hospital, Plover Road, Minster-on-Sea ME12 3LT
  • Sittingbourne Memorial Hospital, Bell Road, Sittingbourne, ME10 4DT.

Confidential emotional support and advice

The Mental Health Matters helpline is open 24hrs a day on 0800 107 0160.


In an emergency, dial 999 or go to the emergency department at Medway Maritime Hospital, Windmill Road, ME7 5NY. 

These services are for people who are seriously or badly injured – please use them only if you really need them.

Advice and information

If you are not sure what to do, phone NHS Direct on 0845 4647 or visit http://www.nhs.uk/.

For health-related queries or concerns, phone the NHS Medway Patient Advice and Liaison Service on 0800 014 1641.