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Local Offers 2015 update
Local Offers are service standards developed
in partnership with residents and are delivered in
addition to our everyday services. Local Offers are
designed to meet specifically identified needs and priorities and
can apply to all tenants and leaseholders, or just to
individual estates or neighbourhoods.
View an update of our
Local Offers for 2015/2016.
Our Spring edition of Housing
Matters is out now
In this edition you can find out about the new Resource Centre,
new council homes, new ways to have your say and what you need to
know about Universal Credit.
View previous editions of Housing Matters.
Mears Energy Saving Booklet
Find out how to waste less energy and save money with the
Mears Energy Saving Booklet (PDF 1.172KB).
Love where you live! - Tell us what we should do to improve
where you live and enter our prize draw for £50 of Shopping
Every year we always ask Council tenants and
leaseholders for what areas we should improve to benefit local
All entries will be entered into a prize draw
to win £50 of shopping vouchers.
Send us your ideas using our ‘Love
where you live survey ’ by 12/04/2015 .
Your feedback will be used to develop our
2015/16 Local Offers.
Local Offers are our agreement with our
residents about how we will tailor and improve the services we
deliver in the neighbourhoods we work. They cover the themes of
'Tenant Involvement & Empowerment', 'Home' and
2015 Estate Inspection timetable
Our Estate Inspections timetable has been
updated and is now available. If you would like more information on
estate inspections then visit the estate services page or contact your housing
Annual report on performance 2013/14
The Medway Council Housing Services Annual report
on performance 2013/14 is now available.
- Our services
- You said, we did
- Local offers - and how we respond to them
- How we are performing
- How we involve our customers
If you would like a printed copy please contact us on 01634
View previous editions of the annual
To use the above pdf and others like it you will
need Adobe Acrobat Reader. If you do not have it on your computer,
please use our advice page.
Beko Recall Campaign - Important safety warning for
Beko is still seeking some older models of Beko, Flavel and
Leisure gas cookers that can produce potentially fatal levels of
Carbon Monoxide, if used incorrectly with the grill door closed.
Check this leaflet to see
if you are at risk.
Increased Right to Buy Discount
If you’ve been a tenant for 5 years or more, under Right to Buy
you could now get up to 70% or a maximum of £77,900 off your
house or flat.
For more information check our
Buy page, contact the Right to Buy helpline on 0300
123 0913 or visit GOV.UK's Right
to Buy information page.
How to rent
DCLG has a newly published guide"How
to Rent" to help prospective and current tenants understand
their rights and responsibilities when renting in the Private
Adult learning for residents
Housing Services are committed to assisting residents in
improving their financial circumstances, and securing a job may be
a way of achieving this. As a result, we are working alongside
Medway Adult and Community Learning Services (MACLS) to provide
free training for residents who meet the right criteria.
This includes, but is not limited to, those in receipt of housing
benefit and currently seeking employment. To view an up-to-date
list of the courses available, access the MACLS web page or for more information phone
Free e-learning courses for Medway residents
Medway Council has introduced an innovative new training package
on a variety of subjects, from basic home maintenance to preparing
Produced in conjunction with Housing e-Academy, these
mini-courses are a brilliant opportunity for you to enhance your
skills in different areas. If we receive positive feedback, more
courses will be designed and added in the future.
The Housing e-Academy e-learning course offers 18 different
modules encompassing energy saving tips, advice on feeding a family
on a budget, guidance on how to enhance your internet and computer
skills, and much more!
In addition, this free training is a great way to bolster your
CV if you're looking to switch careers, or if you're hoping to get
back into work after a period of unemployment.
It's as easy as 1, 2, 3...
To start making the most of this fantastic opportunity, you need
to do three things:
Register your details, ensuring you select Medway
Council as your housing provider from the drop-down list.
Select your modules, and start learning!
Draft Housing Strategy 2015-18
The Draft Housing Strategy 2014-16 sets out our
strategic approach for housing services and details how we will
enable the delivery of these services.
To view the draft strategy please visit The
Draft Housing Strategy 2015-18 page and follow
the contact details for the Housing Strategy &
Development team to have your say.
Housing in Medway
Council tenants - leaseholder or a landlord -
living in private or social
housing - Private landlords - Private tenants -
Strategy - Affordable housing - Apply for housing
- Kent Homechoice - Disabled adaptations - Supported Housing
housing - Housing management - Council tenants -
Paying rent and rent
arrears - Repairs - Estate
Services - Garages - Anti-social behaviour - Homes for
Independent Living - Leaseholders - Resident and leaseholder involvement -
Solutions - Homelessness - Housing options - Temporary
accommodation - Domestic abuse - Rough sleepers - Refuges - Medway homelessness
Housing policies and strategies
- Housing Services advice leaflets
- Making a complaint, compliment or suggestion
- Housing advice
- Visiting Housing Services in person - Housing performance -
Contact Housing Services
Phone: 01634 306 000
In writing: Housing Services, Medway Council,
Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR