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Council housing

Medway Council owns and manages approximately 3,000 properties in Gillingham, Rainham and Twydall. It provides a holistic service that includes:

  • neighbourhood management;
  • estate services;
  • repairs;
  • maintenance;
  • Homes for Independent living accommodation for people aged 60 years and older;
  • garage rentals.

Housing is funded through the Housing Revenue Account (HRA). The money in the HRA comes from the rent collected from tenants and some government funding. Council housing does not receive any funding from the council tax collected in Medway. This is why paying the rent is so important. Without it, the council could not run the housing service.

Visit the Housing Revenue Account business plan for more information.

A customer satisfaction survey undertaken in 2011 showed that 77 per cent of Medway Council tenants were satisfied with the service. The council is currently working on an action plan to address the weaker areas of its service delivery and the ways in which it engages with its customers.

Find out more about:

Useful phone numbers

  • Repairs - 01634 333601
  • Repairs freephone - 0800 0730073
  • Out of hours emergency repairs - 01634 304400
  • Estate Services (block cleaning) - 01634 333832
  • Neighbourhood Housing Officers / ASB reporting - 01634 333344
  • Homechoice - 01634 333561

 

For more information contact Housing Services by telephone: 01634 333600 or by email: neighbourhoodhousingofficers@medway.gov.uk

Write to: Housing Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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