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Rent arrears

There are some bills that have to be paid. They almost certainly will not disappear and ignoring a bill can only make the situation worse.

If you live in council-rented accommodation, your rent is probably the most important bill that you need to make sure you pay. As a tenant, it is your responsibility to pay your rent in full and on time. This is stated clearly in the tenancy agreement that you sign when you become a tenant.

If you do not pay the rent, it becomes arrears. This is not good for you, as unpaid rent soon mounts up.

Although our rents are set at what the government terms as an affordable level, several weeks or even months of unpaid rent can soon leave you with a sum that seems impossible to pay.

It is also not good for the council as your landlord.  If you do not pay your rent and any other debts that you owe to Housing Services, it means it has less to spend on your home. The department takes this so seriously that even if you move to another landlord or away from the area, becoming a former tenant, it will still pursue you for the money you owe.

Whether you are a current or former tenant, the council can and will take you to court to force you to pay what you owe. This is often a last resort, however, and council officers are more than willing to help you find a way to manage your debt effectively and arrange an affordable payment agreement that meets your needs and circumstances.

If the council has to take you to court over money that you owe, your chances of successfully applying for a new council property, moving to a private landlord or getting a mortgage are dramatically reduced. You will also have to pay for the cost of the court case and if bailiffs are involved, you will have to pay their costs too.

View our rent arrears policy visit our key policies page.

Go to our Income management service standards leaflet on our housing leaflet page.

Financial difficulties

If you are having financial difficulties, it is important that you do not ignore it. Help and advice is available.  You may also be entitled to other benefits as well as housing benefit. Advisors at Housing benefit can give you guidance.

Independent organisations can also give you advice on handling your money and any debt that you may be in. Go to our independent advice page for further details.

For more information contact us by telephone: 01634 333600 or by email: housing@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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