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Estate services
Who we are
The Estate Services Team comprises:
- an estate services manager, who has overall responsibility for
providing this service;
- a senior estate warden, who manages the day-to-day
activities of the team; and
- 10 estate wardens who carry out the day-to-day work on the
estates.
Our role
Medway Council’s estate wardens have an important role in
maintaining clean, attractive and safe estates for our tenants and
leaseholders. Their work includes cleaning stairwells, communal
areas and the areas where bins are stored on a weekly basis.
Working hours
Monday to Thursday, 7am to 3pm, and Friday, 7am to 2.30pm:
- Derwent Way;
- Benenden Manor;
- James Street;
- Brompton;
- Cornish Manors; and Hazlemere Drive.
Monday to Thursday, 8am to 4pm, and Friday, 8am to 3.30pm:
- St Albans Close; and
- Britton Street.
Health and safety checks are also carried out within blocks.
Residents who live in smaller blocks of flats may have a slightly
reduced service that is likely to be done on a fortnightly or
monthly basis, depending on the level of cleaning required.
Key objectives
The Estate Services Team aims to:
- ensure clean, attractive neighbourhoods and encourage residents
to recycle;
- work with the community and community groups to improve the
appearance of housing estates;
- ensure animals do not cause environmental damage or nuisance on
estates and refer infestations onto the council's Pest Control
Service (Pets are only allowed to be kept by tenants with prior
permission of the council.);
- identify those responsible for unauthorised dumping and
environmental damage and take appropriate action against them;
- make sure all of our residents living in general needs flats
with communal stairs and landings (not sheltered housing), receive
a service tailored to that particular area;
- work with residents and other agencies to help ensure tenancies
are successful and sustainable.
Our estate wardens' duties include:
- cleaning bin areas where bins are stored;
- daily health and safety checks of large sites and regular
checks of the smaller blocks;
- reporting communal repairs;
- cleaning of communal entrance areas, stairways and handrails
(This does not include the landing area directly outside of the
property.);
- removing bulky items of rubbish fly-tipped on estates managed
by the Estate Services Team. Customer First can arrange for the
free removal of up to three items in a single collection, in a
six-month period. Additional collections are chargeable after this.
Please contact Customer First to arrange a collection on
01634 333333.
If you live in a block of flats, other duties
include:
- checking door entry systems and lighting and reporting any
faults;
- replacing light bulbs in communal areas;
- cleaning entrance halls and staircases;
- checking rubbish chutes for blockages and bin areas for
overflowing rubbish.
If you would like to make a comment about estate services or a
service that you have received, please phone 01634
333601 or free phone 0800 0730073 during
opening hours.
Service standards
Visit the housing leaflets page to download an Estate Services service standards
leaflet. To use this file you will need Adobe Acrobat Reader.
If you do not have it on your computer, please use our advice page.
Estate inspections
As part of our service commitment, Medway Housing Services
undertakes to carry out regular inspections of our council-owned
estates to ensure they are maintained to a good standard.
An estate inspection is an inspection of the exterior and
communal parts, facilities and grounds of an estate comprising
blocks of flats, a mixture of flats and houses or houses owned by
the council.
Estate inspections are an essential part of our work to ensure
that estate management issues, health and safety issues and general
estate issues are identified, progressed and resolved as quickly as
possible.
Download the Estate inspections
timetable (pdf 495KB).
Monitoring our service
We monitor our standards and objectives through:
- regular customer surveys;
- new electronic software to monitor work and potential problem
areas;
- the Repairs and Estate Services Focus Group, where tenants and
council employees involved with estate services meet to discuss the
service provided to our tenants (for more information about the
group or how to get involved, phone the community development
officer on 01634 333201 or email tenant.participation@medway.gov.uk);
- estate inspections.
Your views on our service
Your opinions of our services matter to us as they help to
improve our performance. If you are a Medway Council tenant and
would like to comment on the cleaning services provided by our
Estate Services team you can complete one of our online
satisfaction surveys. All valid completed surveys will be entered
into a £30 quarterly prize draw. Complete the survey.
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