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Housing Revenue Account business plan

Medway Council's business plan for the Housing Revenue Account (HRA) shows in detail how the council plans to meet its tenants' expectations on the service and to deliver against government targets. The plan demonstrates the role of the council as a landlord and how, through retention of its homes, it can contribute to achieving national and regional priorities for housing and the council.

In 2005, Medway Council produced a 30-year business plan for the HRA covering the period 2005-34. An interim business plan 2011-12 has been produced as a strategic update of the Business Plan, giving up-to-date information on the nature and condition of the housing stock, recent management performance and targets for improving the service in the future.

The key priorities to take the service forward are as follows:

Resident involvement and empowerment

  • Customer service, choice and complaints
  • Involvement and Empowerment
  • Understanding and responding to the diverse needs of tenants

Home

  • Quality of accommodation

Tenancy

  • Allocations
  • Rents
  • Tenure

Neighbourhood and community

  • Neighbourhood management
  • Local area co-operation
  • Anti-social behaviour

Value for Money

A complete copy of the Interim Business Plan 2011/12 is available to view.

Download a complete copy of the HRA Business Plan, 2005-2034 (pdf 1,876KB). To use this file, you will need Adobe Acrobat Reader. If you do not have this on your computer, please use our advice page.

For more information contact Housing Services by telephone: 01634 333600 or by email: housing@medway.gov.uk

Write to: Housing Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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