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Medway Council Housing Services and anti-social behaviour (ASB)

The following pages are for Medway Council tenants suffering from anti-social behaviour (ASB) or Medway residents who believe that a Medway Council tenant is committing ASB against them. 

If you are not a Medway Council tenant or do not believe that the perpetrator of the ASB is a Medway Council tenant please visit the Community Safety page to register your complaint.

Housing Services and anti-social behaviour (ASB)

Housing Services believes that ASB, including racial and sexual harassment, is unacceptable in all circumstances. Everyone has the right to live peacefully within their own home and community, irrespective of their religion, ethnic origin, disability, nationality, gender, or sexual orientation.

Housing Services is committed to working with other statutory and voluntary agencies to agree effective measures to:

  • prevent anti-social behaviour from occurring within our communities;
  • support vulnerable residents;
  • take firm and prompt action when ASB occurs;
  • where necessary, rehabilitate perpetrators back into our communities.

Tackling nuisance and ASB is a key part of delivering sustainable communities and improving the quality of life of our residents.

Housing officers will investigate any complaint of ASB regardless of whether a council tenant or leaseholder is causing the problem. Housing Services is committed to taking the appropriate action in disputes involving council tenants and where necessary, against residents within our communities who are not tenants of Medway Council.

Housing Services takes a victim-centred approach that provides effective support and protection for victims and witnesses of ASB. The Housing Management team offer support and guidance to anyone affected by ASB involving tenants of Medway Council. If, when investigating a complaint of ASB, housing services finds that the victim or perpetrator is vulnerable, it will try and provide additional help, especially when dealing with cases of ASB that are occurring because of drug use, alcohol abuse, mental health problems or disability.

Housing Services has a robust policy in place to deal with ASB.

For more information contact Housing Officers - ASB reporting by telephone: 01634 333 344 or by email: housing@medway.gov.uk

Write to: Housing Officers - ASB reporting, Gun Wharf, Chatham, Kent ME4 4TR

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