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Repairs to your leasehold property

ResponsibilitiesPhoto of a drill

What Housing Services look after

Housing Services is obligated to maintain the overall structural integrity of the block and will bill leaseholders a proportion of the full cost. We must ensure the fabric of the building and any associated areas are well maintained, repaired and replaced as necessary. There are also certain health and safety obligations that need to be taken into consideration.

The following are the most common items that we must keep in a good state of repair.

Main structure of property:

  • external boundary walls of the block and the foundations; 
  • roof structure, loft space and chimneys;
  • doors/window frames in external walls; 
  • main entrance door, if it opens into a communal area;
  • balconies/basements.

Common parts of the block:

  • stairwells/passages/landings/staircase lighting;
  • internal/external redecorations.

Communal services to the block:

  • pipes/wiring (for water/gas/electricity);
  • tanks/cisterns;
  • rain water pipes/guttering/main drains;
  • communal heating systems/lifts.

Areas around the block:

  • garages/storage areas;
  • parking areas;
  • communal gardens/paths;
  • fences/gates to the block.

Your repair responsibilities

The terms of your lease will tell you the exact detail of your repair obligations. As a rule, you have repair responsibilities for internal aspects to your flat and any services provided solely to your flat.

The following are the main things you must keep in good order and repair or replace:

  • windows (internally in flat), including locks and glazing;
  • glass window panes in external windows attached to the main structure of the block;
  • floor boards but not joists or floor slabs;
  • interior decor, plaster/wallpaper on walls and ceilings;
  • interior non-structural walls;
  • internal doors and frames;
  • entrance door but not frame, if door is part of the external structure;
  • internal fixtures and fittings, for example bathroom suite and kitchen units, with landlord permission;

Where, externally or internally, the following serve only the leasehold flat:

  • pipes/wirings/cables for gas, electricity and water;
  • guttering/drains/tanks/cisterns.

Planned maintenance work

A lot of our spending on maintenance is through planned programmes of work. This is the most cost effective way of keeping properties in a good state of repair. Sometimes, we will delay day-to-day repairs until we carry out programmed work, if they are due to take place soon. If this is the case, we will let you know when you report a repair.

When planned maintenance work is due to take place we will send you details beforehand and carry out legal consultation where necessary. For example, if we were to paint the outside of the building.

Improving and decorating your home

Do I need permission to make improvements?

Yes. You must obtain the council’s prior written permission before make any alterations to the fixtures, fittings or structure of your property; for example, a new bathroom or kitchen. This does not include general cosmetic redecoration, such as painting or new carpets; but does include wooden flooring. We need to know the exact details of what you are planning to do. There may be an administration charge for obtaining permissions. To obtain permission write to the Home Ownership Officer whose contact details can be found on the bottom of this page.

Decorating inside your home

You are responsible for decorating the inside of your property. If you or a neighbour has caused water damage, for example, by letting a bath overflow, we have no responsibility to repair the water staining. The resident causing the damage is responsible for the costs. This is why it makes sense to have contents insurance.

Useful links

For more information contact Housing Services by telephone: 01634 333219 or by email: housing@medway.gov.uk / leaseholders@medway.gov.uk

Write to: Housing Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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