Go to navigation

Leaseholder arrears

Payment of ground rent is due on the date of the demand and as specified in the lease. On receipt of estimated and actual service charge invoices, leaseholders have 30 days in which to pay the full amount or to agree a payment plan with Housing Services. Failure to pay will result in a leaseholder falling into arrears.

The Housing Services Arrears policy aims to manage leaseholder debt in a consistent and firm but fair way to maximise the income it collects and to prevent individual leasehold debt from growing out of control. Should you fall into payment difficulties, you must contact the Home Ownership Officer to discuss a way forward.

If you fail to pay your service charges and ground rent, you will receive two warning letters. Failure to pay or to agree a payment plan will result in Housing Services referring your debt to an external firm of solicitors. The solicitors will contact you about the debt and look to recover monies owed through your mortgage lender or action in the courts. Legal action taken against you for non-payment of charges can have serious implications for you when securing future credit or re-mortgaging and will result in you being charged legal fees in addition to your outstanding debt.

For more information contact Housing Services by telephone: 01634 333219 or by email: leaseholders@medway.gov.uk

Write to: Housing Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR