Go to navigation

Housing Services and repairs

Medway Council Housing Services in partnership with MEARS provides more than 3,000 council tenants a repairs service.  We aim to get repairs completed as quickly and efficiently as possible.

Housing Services guarantee of good servicePhoto of pencil and paper

Housing Services works hard to make sure that all jobs are done on time and to tenants' satisfaction. Sometimes things go wrong or tenants may not agree with a decision we have made. If a tenant wants to make a complaint about the way we handled a request for a repair, the standard of the work or even the people involved, please let us know.  Visit the Housing Services complaints page. 

Your views on our service

Your opinions of our services matter to us as they help to improve our performance. If you are a Medway Council tenant and have recently had a repair completed you can complete one of our online satisfaction surveys. All valid completed surveys will be entered into our £30 quarterly prize draw. Complete the survey.

View our repairs service standards leaflet.

View repair policies.

 

For more information contact Customer First Repairs Team by telephone: 01634 333601 or by email: cfhousing.repairs@medway.gov.uk

Write to: Customer First Repairs Team, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

Rate this page: 
Send this page to a friend: Send

Send a link to the Housing Services and repairs page to a friend

  4. Please answer the question below to ensure your form gets through safely to Medway Council. It is to verify that you are a real person and not an automated internet spam programme.