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Have a say in housing services

Are you interested in finding out how housing services in Medway work?
Below are a wide range of opportunities for you to have your say and get involved in the process.

Free Courses for tenants and leaseholders 

Have you thought about improving your skills but don't have the time? Housing Services are offering the following free and fun courses:

  • CV Writing Skills - 11 August, 10am to 2pm
  • Interview Skills - 13 August, 10am to 2pm
  • Confidence Building - 14 August, 10am to 2pm
  • Basic Computer Skills - 18 August, 10am to 2pm

Read our free courses flyer (pdf 473kb) for more information.

Housing Consultations

We want to ensure we continue to provide a range of high quality services, including those for tenants and leaseholders. We are reviewing the best way to provide these services and want your views on how we do this.

We are currently consulting on the following draft policies:

Draft Mutual Exchange Policy:

Our current mutual exchange policy enables households to exchange to one bedroom above their housing need. For example, a single person with one child is a two bedroom need but can make a mutual exchange to a three bedroom property.
The revised version will restrict households from moving to a property above their housing need.
We are proposing to take this decision as a household may move to a property that they are unable to afford if they are in receipt of housing benefit, potentially causing the household to experience problems with debt in addition to owing outstanding rent. The social housing need for family homes in Medway is also a contributing factor.
Mutual Exchange Policy (pdf 1456 KB)

Draft Damp, Mould and Condensation Strategy

The long term objectives of our Damp, Mould and Condensation Strategy are to prevent the occurrence of these issues by:

  •  Improving the thermal efficiency of our stock to provide more affordable warmth
  • Providing targeted information to residents on how to prevent condensation in order to increase ventilation.
Damp, Mould and Condensation strategy (pdf 1724 KB)


The consultations close on 31 July 2015. If you would like to comment or provide feedback, email tenant.participation@medway.gov.uk 


Register with People Bank

People Bank is an ever-growing group of tenants and leaseholders that we can call upon for housing consultation. It is a group of people willing to give a little of their time to answer questions on various issues. Members might be required to read and comment on a document or to answer a small survey by phone, email or text.

Join us on an estate inspection

An estate inspection looks at the exterior and communal parts, facilities and grounds of a Medway Council housing estate. Tell us you want to join an estate inspection.

You can also view the 2015 Estate inspection timetable (pdf 74KB).

Local Offers

Local Offers are developed in partnership with residents and are delivered in addition to our everyday services. Local Offers are designed to meet specifically identified needs and priorities and can apply to all tenants and leaseholders, or just to individual estates or neighbourhoods.
View an update of our Local Offers for 2015/2016 (pdf 146KB).

Free e-learning courses for Medway residents

Take part in a new training package on a variety of subjects, from basic home maintenance to preparing for interviews.

Produced in partnership with Housing e-Academy, these free courses are a brilliant way for you to enhance your skills in different areas and add something to your CV. All you need to do is register your details (making sure you select Medway Council as your housing provider from the drop-down list), select your preferred modules, and start learning.