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Resident and leaseholder involvement
We (Medway Council) are committed to involving our
customers in everything we do to ensure our services continuously improve and meet your needs.
You can get involved with the council in many different ways to
help us improve the services you receive and the area you live,
from setting and monitoring standards for caretaking to developing
service plans, targets and strategies for the future.
Your feedback helps us and we have recently developed a
range of Local Offers using the feedback you provided to tailor our
services to your requirements.
The council will provide training and support and arrange
transportation to and from meeting events and will pay for
childminder or carers costs. We have also have a range of
meetings at various times during the day and after office
How can I get involved?
Getting involved makes for better local services and stronger
communities and ensures that you have a leading role to play
in shaping and influencing how services are delivered.
To help you decide which best level of involvement is most
suitable for you we have categorised our involvement opportunities
into low, medium and high levels of commitment:
In 2013 we worked alongside our tenants and leaseholders to
develop 'local service offers'. We listened to what services
tenants and leaseholders would like and made any changes that were
needed to develop local service offers for you.
Our Local Offers are based around the Homes and Community
Agencies standards of;
- Tenant involvement and empowerment - which covers customer
service, choice and complaints, involvement and empowerment and
understanding and responding to diverse needs of tenants.
- Home – which covers the quality of our homes and repairs and
- Neighbourhood and community – which covers neighbourhood
management, local area co-operation and anti-social behaviour.
Please see the Local Offers for 2013/14 and
how we have achieved these, as scrutinised by our Tenant
Following consultation Local Offers for 2014/15 can
be found here. For any comments please contact firstname.lastname@example.org
If you have a keen interest in your area, are friendly with your
neighbours and have a few spare hours each month, you may want to
become a street voice or estate champion. As an estate champion,
you will be the point of contact for your area, tell the council
what's good and what's bad about things on your estate and hear
about what it is going to do to improve things. You must show that
you have the support of at least five of your neighbours to become
a street voice or estate champion.
Tenant and Resident Associations (TRAs)
TRAs are formal groups of people working together and in
partnership with the council to improve things in their
neighbourhood. A TRA must have a formally-agreed constitution (an
agreement setting out how the group will operate), work
democratically and be open to all. A TRA holds formal meetings,
usually on a monthly basis, and requires more commitment in terms
of time than the methods of involvement mentioned above. We will
provide advice and support for Tenant and Residents Associations,
and will also attend meetings when requested. Tenant and Resident
Associations can also apply for funding from the Council.
Resident Engagement strategy
We have reviewed our Resident Involvement Strategy
using the consultation work for the local standard for Tenant
Involvement and Empowerment and feedback we received from you when
producing the Annual Report to Tenants and Leaseholders.
2012-13 Resident Engagement Strategy (pdf 119KB). To use this
file you will need Adobe Acrobat Reader. If you do not have it on
your computer, please use our advice page.
How to become involved