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Resident and leaseholder involvement

We (Medway Council) are committed to involving our customers in everything we do to ensure our servicesPhoto of residents in discussion continuously improve and meet your needs.

You can get involved with the council in many different ways to help us improve the services you receive and the area you live, from setting and monitoring standards for caretaking to developing service plans, targets and strategies for the future.

Your feedback helps us and we have recently developed a range of Local Offers using the feedback you provided to tailor our services to your requirements.

The council will provide training and support and arrange transportation to and from meeting events and will pay for childminder or carers costs. We have also have a range of meetings at various times during the day and after office hours.

How can I get involved?

Getting involved makes for better local services and stronger communities and ensures that you have a leading role to play in shaping and influencing how services are delivered.

To help you decide which best level of involvement is most suitable for you we have categorised our involvement opportunities into low, medium and high levels of commitment:

Local Offers

In 2013 we worked alongside our tenants and leaseholders to develop 'local service offers'. We listened to what services tenants and leaseholders would like and made any changes that were needed to develop local service offers for you.

Our Local Offers are based around the Homes and Community Agencies standards of;

  • Tenant involvement and empowerment - which covers customer service, choice and complaints, involvement and empowerment and understanding and responding to diverse needs of tenants.
  • Home – which covers the quality of our homes and repairs and maintenance.
  • Neighbourhood and community – which covers neighbourhood management, local area co-operation and anti-social behaviour.

Please see the Local Offers for 2013/14 and how we have achieved these, as scrutinised by our Tenant Champions.
Following consultation Local Offers for 2014/15 can be found here. For any comments please contact tenant.participation@medway.gov.uk

Estate champions

If you have a keen interest in your area, are friendly with your neighbours and have a few spare hours each month, you may want to become a street voice or estate champion. As an estate champion, you will be the point of contact for your area, tell the council what's good and what's bad about things on your estate and hear about what it is going to do to improve things. You must show that you have the support of at least five of your neighbours to become a street voice or estate champion.

Tenant and Resident Associations (TRAs)

TRAs are formal groups of people working together and in partnership with the council to improve things in their neighbourhood. A TRA must have a formally-agreed constitution (an agreement setting out how the group will operate), work democratically and be open to all. A TRA holds formal meetings, usually on a monthly basis, and requires more commitment in terms of time than the methods of involvement mentioned above. We will provide advice and support for Tenant and Residents Associations, and will also attend meetings when requested. Tenant and Resident Associations can also apply for funding from the Council.

Resident Engagement strategy

We have reviewed our Resident Involvement Strategy using the consultation work for the local standard for Tenant Involvement and Empowerment and feedback we received from you when producing the Annual Report to Tenants and Leaseholders.

Download the 2012-13 Resident Engagement Strategy (pdf 119KB). To use this file you will need Adobe Acrobat Reader. If you do not have it on your computer, please use our advice page.

How to become involved

You can: