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Council housing consultation

We want to continue to provide a range of high quality services for tenants and leaseholders, and want your views on how we do this.

Open consultations:

The following Policies are now open for consultation.

Please take some time to read the draft versions of these policies. After you have read the drafts please answer the surveys and submit your responses. We will use your responses to help shape our policies. Please submit your response by 26 February 2018. Landlord Services will keep your responses for a period of one year before deleting them from our system. Please note that these policies are drafts and may be subject to change following consultation.

DRAFT Leaseholder Service Charge Loans Policy (pdf 457 KB)

DRAFT Leaseholder Service Charge Loans Policy Survey

DRAFT Leaseholder Section 20 Consultation Policy (pdf 368 KB)

DRAFT Leaseholder Section 20 Consultation Policy survey

Previous meetings

Annual Budget and Capital works presentation 2018 Monday 15 January

Housing Services held its annual residents meeting at Gun Wharf to consult on the budget proposals for 2018/19  Residents were given an overview of the factors influencing the 2018/19 budget within and the budgeting challenges Housing Services are facing over the next few years with this slide show (pdf887KB)  Residents were also shown how their rent money will be spent in the forthcoming year.

Residents were asked to identify what they felt Housing should prioritise when considering their budgets. 

Here are the results:

Resident involvement 2018

 

 

 

 

 

 

 

Performance and Partnership meeting 31 March 2017

This meeting was to gather suggestions and review the current resident involvement structure, to ensure that your opinion as a residents counts. The meeting covered what works well or hasn’t be as effective as we had wanted. Minutes to the meeting can be found here with the presentation too which was part of the meeting.  (pdf287KB)

Customer Sounding Board 21 February 2017

This meeting was reviewing Medway Council Housing Services existing and draft new policy. Resident’s were invited to offer feedback for the development and monitoring of the documents.

The draft domestic abuse policy was given to residents to read through and discuss the various areas that the housing department would need to act, in order to support residents in this situation. There are legal requirements for Medway Council therefore the policy has references to other acts / policies and the language isn’t customer friendly. It was agreed that a shorter version with reference to organisations and helplines would be more effective for residents, however a policy of this type is needed for officer reference and legal reasons for the housing department.

The second document to be reviewed was the pet’s policy. Residents agreed that this type of policy is necessary in order to prevent ASB however felt that the tenancy agreement needs to be referenced in the policy in order to be effective when taking action against residents that do not adhere to the policy.

The Leaseholder handbook has been reviewed by some leaseholders and other customers to ensure the language and layout is user friendly.

Once the documents have been finalised they will be published on Housing Services policies page


Missed the meeting or would like a recap?

View the full presentation Annual budget presentation 26/01/2016 (pdf 1,013KB)  

Got a question? email tenant.participation@medway.gov.uk