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Warm front
The Warm Front Scheme is a government-funded initiative
administrated by a company called Eaga.
Warm Front Scheme eligibility
From 14 April 2011, to qualify for Warm Front, a
person must live in their own home or rent privately and the
property must have a Standard Assessment Procedure (SAP)
rating of 55 or less. This will be assessed at the beginning
of the technical survey.
A householder who is entitled to the Cold Weather Payment should
qualify for Warm Front if their property also has a SAP rating of
55 or less.
Qualifying households can get improvements worth up to £3,500
(£6,000 where oil central heating and other alternative
technologies are recommended).
Grants are available through Warm Front for
improvements such as:
- loft insulation;
- draught proofing;
- cavity wall insulation;
- hot water tank insulation;
- gas, electric, liquid petroleum gas or oil heating;
- glass-fronted fire (the Warm Front scheme can convert your
solid-fuel open fire to a glass-fronted fire).
A householder or their spouse must be in receipt of one of the
following:
- Pension
Credit;
- Guaranteed Credit or Savings
Credit;
- Income
Support or Income-based Jobseeker’s Allowance and have any
of the following:
- parental responsibility for a child under five who
ordinarily resides with that person;
- Child Tax
Credit (which must include a disability or severe disability
element for a child or young person);
- Disability
premiums (income support)
- (enhanced disability or severe disability element
premium);
- Pensioner Premium (higher pensioner premium or enhanced
pensioner premium).
- Income-related Employment and Support Allowance (ESA) which
includes a work related activity or support component and have any
of the following:
- parental responsibility for a child under five who
ordinarily resides with that person;
- Child Tax Credit (which must include a disability or severe
disability element for a child or young person);
- Disabled Child Premium;
- Disability Premium (enhanced disability or severe disability
element premium);
- Pensioner Premium (higher pensioner premium or enhanced
pensioner premium).
Warm Front applications
Householders can apply by:
How the Warm Front scheme works
There are four steps in the Warm Front scheme:
Step 1: Application
Apply online, by post or over the phone
Step 2: Technical survey
If your application is successful, a Warm Front engineer will
visit your home and suggest which improvements could be made under
the scheme. You will be given an appointment for a survey when your
application is processed. If during this survey it is identified
that the problems relate to a gas heating system that could easily
be repaired within a three hour time limit, then the Warm
Front engineer will carry out the work while at your
home.
Step 3: Allocation of a Warm Front installer
An installer will be allocated to you following your survey. The
installer will then be in touch to agree an installation date.
Step 4: Installation work
Fully-trained Warm Front installers will make the improvements
in your home. From the point of being allocated to an
installer they aim to have insulation work completed within 3
months of your technical survey and heating works completed within
a maximum of five months of your survey.
After installation
A random sample of installations will be inspected following
installation. This is to ensure the highest standards of work are
maintained within the scheme. If your property is chosen in this
sample you will be contacted by Eaga to arrange a suitable
inspection date.
All customers that receive a new or replacement gas heating
system will also get an aftercare service that includes an annual
service visit.
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