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At risk from homelessness

If you are homeless or about to become homeless, we have a legal duty to provide you with advice and assistance. The kind of assistance you are entitled to depends on your circumstances.

Please book an appointment at Kingsley House in Gillingham, where we will have a range of options we can discuss, including temporary accommodation.

Book an appointment at Kingsley House

To book an appointment phone 01634 333 600 or if you urgently require accommodation outside of office hours you can phone the emergency out of hours number 01634 304 400.

The address of Kingsley House is: 37 - 39 Balmoral Road, Gillingham, ME7 4PF

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Domestic abuse

If you are experiencing domestic abuse, hate crime or harassment and need to leave your home immediately, view our Domestic Abuse page.


The Homelessness Act 2002 places a statutory obligation on local authorities to undertake a review of homelessness services in their area, and develop and publish a strategy to tackle and prevent homelessness, based on the findings of the review. This should be done at least every five years but can be carried out more frequently. In light of on going legislative, social and economic changes we have decided to review our approach to preventing homelessness and to update our current Homelessness Prevention Strategy.

Our DRAFT Homelessness Prevention Strategy 2017-2019 sets out the actions we will take to:

  • prevent homelessness within Medway;
  • ensure sufficient accommodation is available for households within Medway who are, or may become homeless;
  • secure provision of support for households within Medway who are homeless or who have been homeless and need support to prevent them becoming homeless again.


We are now consulting on the Draft Medway Council Homelessness Prevention Strategy 2017-2019


Your feedback and opinions will be vital in ensuring that our Homelessness Prevention Strategy 2017-2019 meets its intended objectives. 

After you have read the strategy please complete the Homelessness Prevention Strategy 2017-2019 consultation

Consultation will run from 16 March to 2017 to 21 April 2017.