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Domestic abuse

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If you need to leave your home immediately

If you are experiencing domestic abuse, hate crime or harassment and need to leave your home immediately, you can:

  • go to Riverside One during office hours where we have a dedicated Independent Domestic Abuse Advisor (this is only available on Mondays and Thursdays, 9am to 12noon by appointment only);
  • contact the Citizens Advice Bureau;
  • phone the Emergency Out of Hours Number: 01634 304400;
  • contact the police or go to the nearest police station.
  • attend Domestic Abuse drop in at Sunlight Centre, Richmond Road on Tuesday 9.30am to 12.30pm

For less urgent or longer term security advice and assistance, either contact us or contact the Crime Reduction Unit on 01634 792336


Domestic abuse

Domestic abuse is any incident or threatening behaviour, or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members regardless of gender or sexuality.

Abuse can include:

  • forced marriage;
  • dowry-related abuse;
  • female genital mutilation;
  • honour-based domestic abuse;
  • disability hate crime.

Medway Council believes that no one should live in a home where they fear domestic abuse and ensures that victims of domestic abuse will be aware of services that can help and will be supported as they choose to leave abusive relationships.

People who experience domestic abuse are one of the groups of households who may be at particular risk to homelessness, if they decide to break the cycle of abuse and leave an abusive relationship.

The facts

  • Domestic abuse accounts for 16 per cent of abuse and violent incidents in the UK.
  • One in four women and one in six men have been a victim of domestic abuse or violence since the age of 16.
  • Domestic abuse has more repeat victims than any other crime.
  • 89 per cent of those suffering four or more attacks are women.
  • On average, domestic abuse claims the lives of two women each week and 30 men each year.
  • 75 per cent of children on the child protection register are living with domestic abuse.


Are you a woman in need of advice and support?

Women and children fleeing domestic abuse are vulnerable. As well as you needing a roof over your head, you need time and guidance for the future. Casa Support can offer you this, from crisis to resettlement as well as giving you valuable peace of mind for outside referring agencies.


Are you a man in need of advice and support?

The Mankind Initiative is a charity providing help and information for you. The helpline is manned by trained people who can give you information and support on all aspects of domestic abuse.

Mankind refers people to refuges, local authorities and other support services where appropriate. To contact them phone 01823 334244.


The Sanctuary Scheme

If the abusive person no longer lives with you, The Sanctuary Scheme can help make your home safer and more secure so you can continue to live there independently.

The scheme is for people who could become homeless because of domestic abuse, violence or hate crime. It helps to stay living in your home, and to feel safer by fitting free security measures. It doesn’t matter what type of housing you live in: Council, Housing Association, renting from a private landlord (in certain circumstances), or a home you own.

For more information on the Sanctuary Scheme please contact:

Home Improvement Agency, Family Mosaic, Empire House, Sunderland Quay, Rochester ME2 4HN
Phone: 0845 6015471
Email: sanctuary.medway@familymosaic.co.uk


How to get help with getting the abusive person out

We can support you take legal action to stop the abusive person and to get them out of your home.

You can get support and help from other organisations to take legal action to remove the person

Our Independent Domestic Abuse Advisor based at Riverside One contact point can help you through legal action against the abusive person, giving you support, listening to concerns, explaining proceedings, discussing choices and helping deal with the police or solicitors.

They can advise you about a safety plan, such as having somewhere safe to stay during legal action.

Sunlight Centre Domestic Abuse drop in every Tuesday from 09:30am to 12noon. Several agencies attend including Women's Support Services, Police Domestic Abuse Unit, Housing and Legal Aid advisors.

Useful contacts

The HideoutLogo of The Hideout, until children and young people are safe

Women's Aid has created The Hideout to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.  

  • 24-hour Domestic Abuse Helpline: 0808 2000 247
  • Victim Support: 01634 401733
  • 24-hour Refuge Helpline: 0808 808 9999

Medway Domestic Abuse Forum

57 Romsey Close, Strood, Kent ME2 3TJ
Phone: 01634 724365
Email: medwaydaf@aol.com

Dartford Group Fire Safety Office

Dartford Fire Station, Watling Street, Dartford, Kent DA2 6EG
Phone: 01622 203903 (or 999 in an emergency)

Women’s Support Services

Maidstone Community Support Centre, Marsham Street, Maidstone, Kent ME14 1HH
Phone: 01622 761146

Medway Council Community Safety Partnership

Eastbridge, Purser Way, Gillingham, Kent ME7 1NE
Phone: 01634 338131
Visit the Medway Council Community Safety Partnership page.

Medway Police Station

Purser Way, Gillingham, Kent ME7 1NE
Opening hours: 8am-8pm Monday
Saturday, 8am-6pm Sundays
Phone: 01634 891055

For more information contact Housing Services by telephone: 01634 333600 or by email: housing@medway.gov.uk

Write to: Housing Services, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

 

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