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Refuges

Freedom

Women and children fleeing domestic violence are vulnerable. As well as a roof over their heads, they need time and guidance for the future.

From crisis to resettlement, Casa Support (www.casasupport.org.uk/index.cfm?articleid=6) gives valuable peace of mind for referring agencies.

Services provided

Casa Support offers accommodation and an extensive network of support to women, with or without children, who are fleeing domestic violence. Refuges of various sizes and self-contained flats are located across Kent. Shared housing operates within guidelines for the safety and protection of all residents. All of the accommodation also offers anonymity and protection for as long as is needed. For example, there are firm policies on the admission of men into refuges. After a period of time, women who are ready to move on to more independent living but who will still need some support, can move into the self-contained flats.

Access and availability

Women can access refuges and the accompanying integral support package through many channels, for example social services or police. Domestic violence is now more easily identified in many areas of life, which means more cases are now detected. For example, GP surgeries and school staff have greater awareness of the existence and scale of domestic violence and its symptoms. Many women come through the Dove Project, a national helpline which collates information on women in need across the country and keeps daily track of accommodation available.

When a woman arrives at one of the refuges, her needs and those of her children are assessed and a support plan is drawn up. Casa Support aims to enable the woman and her family to leave the refuge eventually for an independent life, self-supporting and free from violence.

Support

Staff recognise that women who have come to a refuge have taken a brave step in doing so and because of this, they need considerable support and reassurance. Domestic violence is not necessarily physical – it can be emotional or mental abuse: for example, a male partner may deny a woman access to money, family or friends. Domestic violence can take many forms and leave some women fearful, with low self-esteem.

When a new resident arrives, Casa Support staff will talk to her about her experiences and provide comfort to the new resident. The first few days of a resident’s stay are spent building trust and getting to know each other, while the woman and her family settle in. A detailed support plan is then agreed. This plan will look at what services the resident needs to be able to start a new life beyond the refuge. It aims at empowering, informing and enabling. Support workers direct residents towards services that will help them meet their needs, whether they are emotional, physical or medical. For example, the support package may include visits to a counsellor. The plan may also include practicalities such as finding school places for children.

Each resident has regular meetings with her support worker and relationships between them are built on mutual trust, understanding and expectations.

Benefits of choosing Casa Support

Their staff are experienced at dealing with sensitive and difficult situations of domestic violence. As a result, they have a thorough understanding of the issues involved and have already established sound contacts with other relevant agencies which can support residents. Their approach is sympathetic, supportive and professional. Rent and affiliated support charges are affordable and offer value for money.

Case study

(The name has been changed to protect this individual's identity.)

Carol had been married for 18 years. When she finally left her husband, he had broken her toes while she was defending her 12-year-old son – who was defending her at the time. The violence with her second husband only happened a few times in eight years but became a regular thing in the last six months. She went to a Crowebridge (now Casa Support) women’s refuge. She said: “In the refuge, you’re safe and you feel safe. You can talk openly or not, if you want. Others around you have been where you are now. They’re moving on and out. You can see it will come out right in the end. You can laugh together as well as cry together.”

Casa Support has a strong vision for the future on how to improve its services for women.

Phone 01795 420042 for details of refuge spaces.

For more information contact Housing Services by telephone: 01634 333600 or by email: housing@medway.gov.uk

Write to: Housing Services, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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