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Independent advice

Advice agencies

Citizens Advice Bureau help people resolve their legal, money and other problems by providing free, independent and confidential advice.

Financial advice

Debtline Services

Phone: 01634 573525

Money Advice Service

The Money Advice Service gives free, impartial debt advice.

Phone: 0300 500 5000.  If you prefer they can call you back.

Shelter Kent (North) Housing Aid Centre

Shelter Kent (North)  provides housing advice and information.

Housing Services advice agencies

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Useful contacts

Housing adaptations

Adaptations and Occupational Therapy Service provides assistance to people in their own homes if they are registered (or eligible to be registered) as having a permanent or substantial physical disability.

Age UK

The Mackenney Centre
Woodlands Road
Kent ME7 2BX
Phone: 01634 572616

Chatham and North Kent Victim Support

Helps people cope with the effects of crime

Phone: 01634 401733


Homebuy enables social tenants, key workers and first time buyers to buy a share of a home and get a first step on the housing ladder.


Provides counselling, sex therapy and relationship education; supporting couples and family relationships throughout life

Chatham House
14 New Road
Kent ME4 4QR
Phone: 01634 846914
Website: http://www.relate.org.uk/find-my-nearest-relate/centre/kent-medway-north-kent-relate-centre

Energy Savings Trust

Open Monday-Friday, 9am-5pm
Phone: 0800 358 6669
Email: enquiries@kentenergycentre.org.uk


Provides information, advice and support for those affected by substance misuse

55 Green Street
Kent ME7 1AE
Phone: 01634 326881

Balfour Centre

Balfour Centre is a day centre for physically disabled people.


Connexions offers information and advice for 13 to 19 year-olds.

205–217 New Road
Kent ME4 4QA
Phone: 01634 334343

Medway Mediation

Provides free, impartial and confidential services to help people involved in disputes

77A High Street
Kent ME4 4EE
Phone: 01634 832285

Substance Misuse Medway

Provides information, advice and support for those affected by substance misuse

Substance Misuse Team, Medway Council,

Gun Wharf, Dock Road


Kent ME4 4TR

Phone: 01634 337217

The Samaritans

The Samaritans provide confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those that could lead to suicide.

Medway Adult Learning Service

Medway Adult Learning Service (MACLS) is committed to providing a wide range of learning opportunities for adults in Medway.

Caring Hands

Caring Hands is a Christian charity, working with homeless and disadvantaged people in Medway.
New Road Avenue
Kent ME4 6BA
Phone: 01634 409768

Disabled Persons’ Accommodation Agency

Helps to match disabled people with suitably adapted properties

312 High Street
Kent ME1 1BT
Phone: 01634 819922
Email: info@dpaa.co.uk

Home Improvement Agency

Home Improvement Agency works to improve the lives of people who need support or care to live independently in their own homes.

Moving Forward

Provides support, opportunities and choices to vulnerable young people aged 16 to 25 years.

31 Cross Street
Kent ME4 4LT
Phone: 01634 827772

Sure Start

Sure Start is a government programme to deliver the best start in life for every child.

West Kent Substance Misuse

Provides information, advice and support for those affected by substance misuse

Throwley House
49 Maidstone Road
Kent ME4 6DP
Phone: 01634 845678

Black and Minority Ethnic organisations

Apna Ghar Centre

1 Kingswood Road
Kent ME7 1EA
Phone: 01634 850445

Rainbow Arts

4 Lancaster Court
Kent ME8 0JP
Phone: 01634 364669
Email: anwar_iqbal@hotmail.com

Medway Afro Caribbean Association

PO Box 225
Kent ME7 1NN
Phone: 01634 234152
Email: m_a_c_a1992@hotmail.com

Useful organisations

Child Support Agency

The Child Support Agency ensures parents who live apart from their children contribute financially to their upkeep by paying child maintenance.

National Helpline
PO Box 55
Brierley Hill
Phone: 08457 133133

Medway Maritime Hospital

Medway Maritime Hospital is committed to bringing its patients' healthcare services in line with some of the best in the country.

Medway Police Station

Officers from Medway Police Station seek to increase the visibility of their officers by targeting their use to reduce crime and disorder, while also reducing the fear of crime and improving public confidence.

Medway Fire Safety Office

25 Watling Street
Kent ME5 7HQ
Phone: 01634 283550


AMAT (Ashdown Medway Accommodation Trust)

10 Chelmar Road
Kent ME4 4PB
Phone: 0800 6981000
Fax: 01634 829881


Offers emergency overnight accommodation for people under 25 years old

High Street
Kent ME10 4AJ
Phone: 01795 470781, 471339 or 429716

Quays (hostel service)

Crown Key Lane
Kent ME10 3JN
Phone: 01795 471376

Medway Cyrenians

Medway Cyrenians is a hostel service providing housing-related support to single homeless people aged 16 and older

16–20 Pier Road
Kent ME7 1RJ
Phone: 01634 573480

National helplines

Asylum Aid

Advice helpline open Monday 2-4.30pm and Thursday 10am-12.30pm

Phone: 0207 354 9264
Website: www.asylumaid.org.uk/


Free 24-hour helpline

Phone: 0800 1111

National Missing Persons’ Helpline

Open 24 hours

Phone: 0500 700 700


Offers information about drugs, the law and human rights

Phone: 0845 4500 215
Website: www.release.org.uk/


Free housing advice helpline, open 8am to midnight

Phone: 0808 800 4444

Veterans’ Agency

A Ministry of Defence agency that offers help to those who have left the armed services

Open Monday-Thursday, 8.15am-5.15pm and Friday 8.15am-4.30pm

Phone: 0800 169 2277
Textphone: 0800 169 3458

Website: www.veterans-uk.info/index.html

Benefit Enquiry Line

Advice on social security benefits

Phone: 0800 882200
Textphone: 0800 243355


Individual help and advice

Phone: 0800 917 8282

NHS Direct

Online health information and self-help guide, as well as a phone number which is open 24 hours

Phone: 0845 4647
Website: www.nhsdirect.nhs.uk/

Runaway Helpline

Free 24-hour help for people aged 17 years and younger

Phone: 0808 800 7070

Talk, Don’t Walk

Support, advice and guidance to young people who have run away, or are thinking of running away

Phone: 0800 085 2136 or 01270 757596

Carers UK

Carers’ helpline

Phone: 0808 808 7777

Age UK - Senior Line

Phone: 0808 800 6565

NSPCC Child Protection helpline

Free 24-hour support-line

Phone: 0808 800 5000


Free 24-hour support-line

Phone: 08457 909090

Talk to Frank

Talk to Frank offers free confidential drugs information and advice 24-hours-a-day.

Domestic violence

In an emergency you should call the police on 999.

24-hour Domestic Abuse Helpline

Phone: 0808 2000 247

Dove Project 24-hour Helpline

Phone: 0170 230 0006

Women’s Support Service

Phone: 01622 761146

Child Protection Unit

Kent police (Medway)

Phone: 01634 792320

ManKind Initiative

The ManKind Initiative provides help and information to male victims of domestic abuse or domestic violence.

Domestic Abuse Office

Kent police (Medway)

Phone: 01634 792306

Victim Support

Phone: 0845 389 9527


For more information contact us by telephone: 01634 306000 or by email: info@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR