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Independent advice
Advice agencies
Citizens Advice Bureaux help people resolve
their legal, money and other problems by providing free,
independent and confidential advice.
Financial advice
Debtline Services
Phone: 01634 573525
Money Advice Service
The Money Advice Service
gives free, impartial debt advice.
Phone: 0300 500 5000. If you prefer they can call you
back.
Shelter Kent (North) Housing Aid Centre
Shelter Kent (North) provides housing advice and
information.
Housing Services advice agencies
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Housing Services: - Advice agencies and other useful contacts
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Useful contacts
Housing adaptations
Adaptations and Occupational Therapy Service
provides assistance to people in their own homes if they are
registered (or eligible to be registered) as having a permanent or
substantial physical disability.
Age Concern
The Mackenney Centre
Woodlands Road
Gillingham
Kent ME7 2BX
Phone: 01634 572616
Chatham and North Kent Victim Support
Helps people cope with the effects of crime
The Old Pay Office
The Historic Dockyard
Chatham
Kent ME4 4TE
Phone: 01634 401733
Homebuy
Homebuy enables social
tenants, key workers and first time buyers to buy a share of a home
and get a first step on the housing ladder.
Relate
Provides counselling, sex therapy and relationship education;
supporting couples and family relationships throughout life
Chatham House
14 New Road
Chatham
Kent ME4 4QR
Phone: 01634 846914
Website: www.relatenorthkent.org.uk
Energy Savings Trust
Open Monday-Friday, 9am-5pm
Phone: 0800 358 6669
Email: enquiries@kentenergycentre.org.uk
AddAction
Provides information, advice and support for those affected by
substance misuse
55 Green Street
Gillingham
Kent ME7 1AE
Phone: 01634 326881
Balfour Centre
Balfour
Centre is a day centre for physically disabled
people.
Connections
Connexions
offers information and advice for 13 to 19 year-olds.
205–217 New Road
Chatham
Kent ME4 4QA
Phone: 01634 334343
Youth Offending Team
Medway's Youth Offending Team work closely with young
people and their families to provide an early intervention service
to curtail anti-social behaviour and to prevent crime.
Medway Mediation
Provides free, impartial and confidential services to help
people involved in disputes
77A High Street
Chatham
Kent ME4 4EE
Phone: 01634 832285
Substance Misuse Medway
Provides information, advice and support for those affected by
substance misuse
Substance Misuse Team, Medway Council,
Gun Wharf, Dock Road
Chatham
Kent ME4 4TR
Phone: 01634 337217
The Samaritans
The Samaritans
provide confidential non-judgemental emotional support for people
who are experiencing feelings of distress or despair, including
those that could lead to suicide.
Medway Adult Learning Service
Medway Adult Learning Service (MACLS) is committed
to providing a wide range of learning opportunities for adults in
Medway.
Caring Hands
Caring Hands is a Christian charity, working with homeless and
disadvantaged people in Medway.
New Road Avenue
Chatham
Kent ME4 6BA
Phone: 01634 409768
Disabled Persons’ Accommodation Agency
Helps to match disabled people with suitably adapted
properties
312 High Street
Rochester
Kent ME1 1BT
Phone: 01634 819922
Email: info@dpaa.co.uk
Home Improvement Agency
Home
Improvement Agency works to improve the lives of people who
need support or care to live independently in their own homes.
Moving Forward
Provides support, opportunities and choices to vulnerable young
people aged 16 to 25 years.
31 Cross Street
Chatham
Kent ME4 4LT
Phone: 01634 827772
Sure Start
Sure
Start is a government programme to deliver the best start in
life for every child.
West Kent Substance Misuse
Provides information, advice and support for those affected by
substance misuse
Throwley House
49 Maidstone Road
Chatham
Kent ME4 6DP
Phone: 01634 845678
Black and Minority Ethnic organisations
Apna Ghar Centre
1 Kingswood Road
Gillingham
Kent ME7 1EA
Phone: 01634 850445
Rainbow Arts
4 Lancaster Court
Wigmore
Gillingham
Kent ME8 0JP
Phone: 01634 364669
Email: anwar_iqbal@hotmail.com
Kent Muslim Welfare Association
Kent Muslim Welfare Association is a
non-political organisation providing religious, educational, social
and welfare information and facilities to Muslims in Medway and
Kent.
Welcome Day Centre
Welcome Day
Centre provides day care for older people and caters especially
for black and minority ethnic groups.
Medway Afro Caribbean Association
PO Box 225
Gillingham
Kent ME7 1NN
Phone: 01634 234152
Email: m_a_c_a1992@hotmail.com
Useful organisations
Child Support Agency
The Child Support Agency ensures parents who live apart from
their children contribute financially to their upkeep by paying
child maintenance.
National Helpline
PO Box 55
Brierley Hill
Dudley
DY5 1EL
Phone: 08457 133133
Medway Maritime Hospital
Medway Maritime Hospital is committed to bringing
its patients' healthcare services in line with some of the best in
the country.
Medway Police Station
Officers from Medway Police Station seek to increase the
visibility of their officers by targeting their use to reduce crime
and disorder, while also reducing the fear of crime and improving
public confidence.
Medway Fire Safety Office
25 Watling Street
Gillingham
Kent ME5 7HQ
Phone: 01634 283550
Chatham Jobcentre Plus
Chatham
Jobcentre Plus offers a number of programmes and services to
help jobseekers, unemployed people, those with disabilities and
others who may need extra help in finding work.
Hostels
AMAT (Ashdown Medway Accommodation Trust)
10 Chelmar Road
Chatham
Kent ME4 4PB
Phone: 0800 6981000
Fax: 01634 829881
Nightstop
Offers emergency overnight accommodation for people under 25
years old
URC
High Street
Sittingbourne
Kent ME10 4AJ
Phone: 01795 470781, 471339 or 429716
Quays (hostel service)
Crown Key Lane
Sittingbourne
Kent ME10 3JN
Phone: 01795 471376
Medway Cyrenians
Medway Cyrenians is a hostel service providing housing-related
support to single homeless people aged 16 and older
16–20 Pier Road
Gillingham
Kent ME7 1RJ
Phone: 01634 573480
National helplines
Asylum Aid
Advice helpline open Monday 2-4.30pm and Thursday
10am-12.30pm
Phone: 0207 354 9264
Website: www.asylumaid.org.uk/
Childline
Free 24-hour helpline
Phone: 0800 1111
National Missing Persons’ Helpline
Open 24 hours
Phone: 0500 700 700
Release
Offers information about drugs, the law and human rights
Phone: 0845 4500 215
Website: www.release.org.uk/
Shelter
Free housing advice helpline, open 8am to midnight
Phone: 0808 800 4444
Veterans’ Agency
A Ministry of Defence agency that offers help to those who
have left the armed services
Open Monday-Thursday, 8.15am-5.15pm and Friday 8.15am-4.30pm
Phone: 0800 169 2277
Textphone: 0800 169 3458
Website: www.veterans-uk.info/index.html
Benefit Enquiry Line
Advice on social security benefits
Phone: 0800 882200
Textphone: 0800 243355
Drinkline
Individual help and advice
Phone: 0800 917 8282
NHS Direct
Online health information and self-help guide, as well as a
phone number which is open 24 hours
Phone: 0845 4647
Website: www.nhsdirect.nhs.uk/
Runaway Helpline
Free 24-hour help for people aged 17 years and younger
Phone: 0808 800 7070
Talk, Don’t Walk
Support, advice and guidance to young people who have run away,
or are thinking of running away
Phone: 0800 085 2136 or 01270 757596
Carers UK
Carers’ helpline
Phone: 0808 808 7777
Age UK - Senior Line
Phone: 0808 800 6565
NSPCC Child Protection helpline
Free 24-hour support-line
Phone: 0808 800 5000
Samaritans
Free 24-hour support-line
Phone: 08457 909090
Talk to Frank
Talk to
Frank offers free confidential drugs information and
advice 24-hours-a-day.
Domestic violence
In an emergency you should call the police on 999.
24-hour Domestic Abuse Helpline
Phone: 0808 2000 247
Dove Project 24-hour Helpline
Phone: 0170 230 0006
Women’s Support Service
Phone: 01622 761146
Child Protection Unit
Kent police (Medway)
Phone: 01634 792320
ManKind Initiative
The
ManKind Initiative provides help and information to male
victims of domestic abuse or domestic violence.
Domestic Abuse Office
Kent police (Medway)
Phone: 01634 792306
Victim Support
Phone: 01634 401733
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