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Who to contact for housing and welfare advice

Help is available to you and your families from a range of advice organisations.


Debt and Legal Advice

Substance Misuse Advice

National Debt Advice Agencies

Relationship Advice

Housing and Homelessness Advice

Domestic Abuse

Home Ownership Advice

Employment Advice

Help and Advice for Parents

Disability Help and Advice

Help and Advice for Young People

Health and Wellbeing

Advice for Adults

Supported Housing/Floating Support

Food Banks

LGBT+ Help and Advice

Other Helpful Contacts  

If you notice a contact detail is incorrect or out of date please email tenant.participation@medway.gov.uk

Debt and Legal Advice

Housing Services Welfare Reform Team (Council Tenants helpline) - advice on dealing with debt and signpost to other debt advice organisations.

Phone: 01634 333344

Phone lines open Monday to Thursday from 9am to 5pm and Friday from 9am to 4.45pm

Freephone: 0800 4088080


Citizens Advice Bureau - helps resolve legal, money and other problems by providing free, independent and confidential advice.

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

You can drop in to the office between 9am and 4pm Monday to Friday for an Initial Check. You can drop in to the office from 9am until 5pm Monday to Friday for admin related matters.

Phone: 01634 383760

Email: info@cabmedwayadvice.org.uk



National Debt Advice Agencies

National Debtline

Phone: 0808 8084000

Phone lines open Monday to Friday: 9am - 8pm, Saturday: 9.30am - 1pm



Money Advice Service

Phone: 0800 138 7777

Phone lines are open Monday to Friday, 8am to 8pm Saturday, 9am to 1pm Sunday and Bank Holidays, closed.



Stepchange - free advice on problem debt based on what's best for you

Phone: 0800 1381111

Phone lines open Monday to Friday, 8am-8pm and Saturday, 8am-4pm



Housing and Homelessness Advice

Housing Options

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Opening Times: Monday to Thursday 8.30am to 5.15pm, Friday 8.30am to 4.45pm

Phone: 01634 333600 to book an appointment

If you urgently require accommodation outside of office hours you can phone the emergency out of hours number 01634 304 400.

Email: housing@medway.gov.uk



Greenlight - a social justice initiative that sees a team of skilled volunteers go out onto the streets to provide minimal invasive medical care and a signposting service to rough sleepers

Email: pipsmacdonald@gmail.com

http://www.greenlight.london/  (it does operate in Medway too)


Shelter Kent (North) Housing Aid Centre - Provides housing advice and information.

122 High Street, Chatham, ME4 4BY

Phone: 01634 408555 / 0808 2716643



Voluntary Organisations

Caring Hands - working with the homeless and disadvantaged in Medway

15a - 16 New Road Avenue, Chatham, ME4 6BA

Opening Times: Monday to Friday, 9am - 4pm

Phone: 01634 409768 

Email: info@caringhandsuk.org.uk



One Big Family - a small, dedicated charity, supporting homeless and vulnerably-housed people in Kent

Run a Soup Kitchen in Globe Lane Car Park, Chatham, Sundays 6.30pm to 8.00pm

Phone: 07788 253 047



Street Angels - Street outreach service for people sleeping rough in Medway.

90a Sturdee Avenue, Gillingham, ME7 2HN

Phone: 07564 829189

Email: themedwaystreetangels@gmail.com



Help the Homeless - Soup kitchen on Friday evening from 7pm on Gillingham High Street



Open House Project - Quaker Meeting House, a Community project for homeless and vulnerable people.

The Project is open to guests between 2pm and 4pm every Saturday and for longer periods over Christmas and provides a warm place for people in need. They offer visitors food and hot drinks.

Quaker Meeting House, just off Rochester High Street


Home Ownership Advice

Help to Buy - First-time buyers across the UK can benefit from this government savings boost.

Phone: 03333 214044 (Open Monday to Friday, 9am - 5pm)

Email: helptobuyeastandsoutheast@bpha.org.uk



Help and Advice for Parents

Sure Start Centres

Sure Start Children's Centres provide information and services for families with young children aged from birth to five years in the local community and are great places to meet new people.



Brompton Children's Centre (Brompton)

Phone: 01634 844152 (Open Monday - Friday 9.00am - 5.00pm)

Burnt Oak Children's Centre (Gillingham)

Phone: 01634 334344 (Open Monday - Friday 8.30am - 4.30pm)

Saxon Way Children's Centre (Gillingham)

Phone: 01634 852320 (Open Monday - Friday 7.30am - 6.00pm)

Woodlands Children's Centre (Gillingham)

Phone: 0300 0658212 and school office 0300 0658200 (Open Monday - Friday 7.30am - 6.00pm)

Hand in Hand Children's Centre (Twydall Infant School)

Phone: 01634 365985 (Open Monday - Friday 7.00am - 6.00pm)

Riverside Children's Centre (Rainham)

Phone: 01634 338700 (Open Monday - Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm)

Miers Court Sure Start Children's Centre

Phone: 01634 236974 (Open Monday - Friday 8.30am - 4.40pm)

Deanwood Children's Centre

Phone: 01634 231901 (Open Monday - Friday 8.00am - 5.30pm)


Help and Advice for Young People


Phone: 0800 1111



NSPCC Child Protection Helpline

Phone: 0808 8005000 / 18 or under 0800 1111

Email: help@nspcc.org.uk



Runaway Helpline - Runaway Helpline is there if you are thinking about running away, if you have already run away, or if you have been away and come back.

Phone: 116 000 phone lines open 24/7

Email: 116000@runawayhelpline.org.uk



Medway Youth Trust - Include Medway Programme for people aged 16-25, Princes Trust, support for young carers, New Horizona Social Action programme,

Fort Horsted, Primrose Close, Chatham ME4 6HZ

Phone: 01634 959090



Open Road - Support and advice for young people with drug or alcohol problems

55 Green Street, Gillingham, Kent, ME7 1AE

Open from 9am to 5pm, Monday to Friday.

Phone: 01634 566285



Youth Employment Service - Supports vulnerable young people with impartial, advice and guidance to encourage, enable and assist them to participate in education, training and employment. Includes creativity workshops, housing drop in services, Duke of Edinburgh Award.

Check website for locations of drop-in sessions

Phone: 01634 334343



The Youth Offending Team (YOT) - work with young people aged 10-17 who have offended or are at risk of offending or antisocial behaviour.

Strood Youth Centre, Montfort Road, Strood, Rochester, Kent ME2 3ET

Monday to Thursday, 9am-5pm and Friday, 9am-4.45pm

Phone: 01634 336225



Young Lives Foundation - Advocacy, befriending, mentoring

71 College Rd, Maidstone ME15 6SX

Phone: 01622 693459

Email: enquiries@ylf.org.uk



Relate - Children and Young Persons Counselling

Kent, Medway & North Kent Relate Centre Kingsley House, 37-39 Balmoral Road Gillingham ME7 4PF

Open for enquiries:

  • Monday: 10am-9pm
  • Tuesday: 10am-8.30pm
  • Wednesday: 10am-8.30pm
  • Thursday: 10am-8.30pm
  • Friday: 9.30am-3pm  
  • Saturday: 9.30am-1pm
  • Sunday: Closed 

Phone: 01634 380 038, 0300 100 1234 (national line)

Email: info@relatemnk.co.uk 



Child and Adolescent Mental Health Service - Mental health services for people aged 0-18 with severe and enduring mental health difficulties. Access is by referral only.

Tier 2 CAMHS c/o New Horizons Academy Walderslade Road Chatham Kent, ME4 6NR

Phone: 01634 337368 to make phone referral 

Email: camhs.spa@nhs.net to request a form to make referral


Youth Centres - Youth Centres across Medway offer services for young people up to age 19



Mid Kent College - Provides day and evening academic and vocational courses and supports apprenticeships at Medway and Maidstone bases

Medway Campus Medway Road Gillingham Kent ME7 1FN

Phone: 01634 383000

Email: course.enquiries@midkent.ac.uk



Youth Central - Helps young women with the Better Bodies Project, Young Mums Peer Education Project, Girls in Charge Project

216, Wayfield Road Chatham Kent ME5 0JB

Phone: 07702 490814

Email: enquiries@youthcentralse.org.uk


Child Sexual Exploitation

SAY SOMETHING IF YOU SEE SOMETHING Call 101, quote Operation Willow or call the Say Something Helpline anonymously on 116 000


Advice for Adults

Medway Age Uk - Social care for retired people.

The Admirals Offices at; Age UK Medway, The Admirals Offices Main Gate Road, The Historic Dockyard Chatham, Kent, ME4 4TZ

Phone: 01634 572616



Medway Adult Education - learning opportunities for adults in Medway.

Medway Adult and Community Learning Service, Rochester Centre, Eastgate, Rochester, ME1 1EW

Phone: 01634 338400



Veterans Aid - one-stop shop for Veterans in Crisis.

Phone: 0800 0126867

Email: info@veterans-aid.net


Substance Misuse Advice

Turning Point - Information, advice and support for those affected by substance misuse.

Chatham hub

36a High Street, Chatham, ME4 4NP

Opening times:

  • Monday – 9.30am – 8pm
  • Tuesday – 1.30pm – 5pm
  • Wednesday - 9.30am – 5pm
  • Thursday – 9.30am – 8pm
  • Friday – 9.30am – 5pm

Gillingham hub

First Floor, 55 Green Street, Gillingham, ME7 1AE

  • Monday – 9.30am – 5pm
  • Tuesday – 1.30pm – 8pm
  • Wednesday - 9.30am – 5pm
  • Thursday – 9.30am – 5pm
  • Friday – 9.30am – 5pm
  • Saturday Fee Zone: 11am – 3pm

Phone: 0300 123 1560

Email: info@turning-point.co.uk



Talk to Frank - friendly, confidential drug advice. 

Phone: 0300 1236600 24 hours a day, 365 days a year.

Email: frank@talktofrank.com



Release - national centre of expertise on drugs and drugs law.

Phone: 020 73242989

Email: ask@release.org.uk



Narcotics Anonymous

Several locations & times, phone or visit their website for more information

Phone: 0300 999 1212 10.00am - midnight



Alcoholics Anonymous

Several locations & times, phone or visit their website for more information

Phone: 0800 9177650

Email: help@aamail.org


Relationship Advice

Relate - provides counselling, sex therapy and relationship education supporting couples and family relationships throughout life.

Kingsley House, 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Open for enquiries:

  • Monday: 10am-9pm  
  • Tuesday: 10am-8.30pm
  • Wednesday: 10am-8.30pm
  • Thursday: 10am-8.30pm
  • Friday: 9.30am-3pm  
  • Saturday: 9.30am-1pm
  • Sunday: Closed 

Phone: 01634 380 038, 0300 100 1234 (national line)

Email: info@relatemnk.co.uk


Domestic Abuse

Domestic Abuse support services in Kent and Medway


If you or your family are in immediate danger don't be afraid to call the police on 999. Otherwise please contact Kent Police on the non-emergency telephone number 101 or visit your local police station to speak with an officer in confidence.


One Stop Shop - Medway - offers free advice, information and support from a range of agencies under one roof to help victims of domestic abuse.

Sunlight Centre, Richmond Road, Gillingham, Kent ME7 1LX

No appointment is required just turn up.

Opening times: Tuesdays: 9:30am - 12:00pm

Phone: 01634 283846


Women's Aid - national charity working to end domestic abuse against women and children.

Phone: 0808 2000247 24/7

Email: helpline@womensaid.org.uk


Disability Help and Advice

Balfour Centre - day care centre for physically disabled people.

Pattens Lane, Rochester, ME1 2RB

Phone: 01634 335580



Family Mosaic - provides advice to help you repair, improve, maintain or adapt your home.

Family Mosaic, Suite 3, Sunderland Quay, Medway City Estate, Rochester, ME2 4HA

Phone: 0845 6015471 (Open Monday - Friday 9am - 5.30pm)



Occupational Therapy Service - provides a team of specialist workers to provide assistance to people in their own homes.

The Occupational Therapy Service, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Phone:01634 33 44 66



Employment Advice

Chatham Jobcentre Plus - Help and advice on jobs and training for people who can work and financial help for those who cannot.

Crown House, The Brook, Chatham, ME4 4IQ

Phone: 0845 6043719



Employ Medway - The centre provides employment advice and support

99-101 High Street, Chatham ME4 4DL

The centre is open 9am to 4.30pm from Monday to Thursday, and 9am to 4pm on Fridays. The centre closes for lunchtime from 1pm to 1.30pm

Phone: 01634 336682 



Health and Wellbeing

A Better Medway - Medway Council's health improvement team who are working throughout Medway to help local people make healthy choices.

They offer a wide range of local services designed to improve the health and wellbeing of local people including services on : alcohol, drug and tobacco control strategies contraceptives and sexual health healthy weight MEND, empowering children and adults to maintain a healthier weight health at work stop smoking.



Medway Maritime Hospital

13 Windmill Road, Gillingham, ME7 5NY

Phone: 01634 830000



Victim Support - helps people cope with the effects of crime

Phone: 0808 1689293 (Weeknights Monday - Friday 8.00pm - 8.00am, Weekends 24 hour service)

Support line: 0808 1689111



The Samaritans - Provides confidential support for people with feelings of distress or despair including those which could lead to suicide.

Priory Road, Strood, ME2 2EG

Usual hours open to receive callers at the door: 9am - 10pm, 7 days a week

Phone: 01634 730 981 (local call charges apply) National telephone: 116 123 (this number is free to call)

Email: jo@samaritans.org



IMHP (Improving Mental Health Provision CIC) - is a co-productive non-profit organisation supporting mental health and well being in Medway.

Nucleus Heart of the Community space, top floor of the Pentagon Centre Chatham on Tuesdays between 2pm and 7pm.  Drop in sessions every Tuesday 4pm to 7pm

Email: info@imhp.com



Mind - Provide advice and support to empower anyone experiencing a mental health problem.

65 High Street Rochester, Kent, ME1 1LX

Opening hours: Monday to Saturday: 9.00am - 5.00pm, Sunday: 10.00am - 4.00pm

Phone: 01634 846125



Mental Health Crisis Support - If you need mental health crisis help and you live in Kent and Medway

Phone: 0300 222 0123,  Access for the hearing impaired 0786 002 2819

This single telephone number is available 24/7 if you need mental health advice, help and support in Kent and Medway. This number will help you to receive relevant advice and help you manage your mental health needs.


Medway Sexual Health - Sexual health services including contraception, STI testing and treatment, psychosexual therapy services and care for people living with HIV.

4 Clover Street, Chatham ME4 4DT; check website for other locations

Phone: 0300 123 1678



Smokefree Advice Centre - Free service to help people stop smoking

Phone: 0800 234 6805



Cruse Bereavement Care - Provides information and support to people who have been bereaved

Maidstone Community Support Centre 39-48 Marsham Street Maidstone ME14 1HH

Aim to keep the office open Monday to Friday 10am until 12.30pm.

Phone: 01622 671011



Carers UK - give expert advice, information and support for carers.

Phone: 0808 8087777 (Open Monday - Friday 10am - 4pm)

Email: advice@carersuk.org



Carers First - a charity supporting adult and young carers

Phone: 01634 582132



The Kent Autistic trust - providing support for individuals on the autism spectrum

14 High Street, Brompton, Gillingham, Kent, ME7 5AE

Phone: 01634 405168

Fax: 01634 811282

Email: office@kentautistic.com


Food Banks

If you are struggling to feed yourself or family members food banks are here to help you.

All Across Medway more than 100 care and advice, agencies such as Citizens Advice, Medway Housing, Social Service teams, Health Centres, Children's Centres and schools can issues food bank vouchers which can then be exchange for food packages at your local food bank. Medway food bank will provide a minimum of three days non-perishable emergency food to local people in crisis.

For further information on your local food bank please visit http://www.medway.foodbank.org.uk/

Phone: 01634 757057 Open Tuesday and Wednesday 9.30am to 3.30pm and Thursday 9.30am -1.00pm


Supported Housing/Floating Support

Medway Floating Support Service - Provides floating support, normally to those 18 and older to help with matters including budgeting, evictions, housing or homelessness, parenting issues, anti-social behaviour, and any other issues that could affect a tenancy/housing.

For urgent enquiries, call 01732 749400 between 8.45am and 5.15pm Monday to Thursday and between 8.45am and 4.45pm on Fridays.




Pathways to Independence - a charity specifically set up to support homeless people across our region.

25 Victoria Street, Rochester, ME1 1XJ

Phone: 01634 819649 (Open Monday to Friday, 9am - 5pm)



Ashdown Medway Accommodation Trust (AMAT) - AMAT is a direct (rapid) access hostel offering supported accommodation which is intensively managed.

10 Chelmar Rd, Chatham

Monday–Sunday: 8:30am–12:30am (office hours) Monday–Sunday: Open 24 hours (on call)

Phone: 0800 698 1000



Emmaus Medway - Emmaus Medway offers a home and meaningful work to 24 people who have experienced homelessness and social exclusion.

Cherry Tree House, Prospect Row, Chatham

Phone: 01634 827698



LGBT+ Help and Advice

National Information and Help


FFLAG (Families and Friends of Lesbians and Gays) – a national organisation for families and friends of lesbians and gay people. They offer support to local parents groups and contacts, in their efforts to help parents and families understand, accept and support their lesbian, gay and bisexual family members.

Phone: 0845 652 0311 calls charged at 2p per minute, plus network charges.

Email: info@fflag.org.uk



The Mix – Offers free confidential help and advice for young people under the age of 25.

The Mix also run a free phone line for help and advice which is open from 1pm to 11pm every day

Phone: 0808 808 4994 (free phone)



Switchboard LGBT – Offers details of helplines and instant messaging support and information to lesbian, gay, bisexual & transgendered communities.

Offer a free confidential helpline open from 10am to 11pm

Phone: 0300 330 0630 (free phone)



Pink Therapy – the UK’s largest independent therapy organisation working with gender and sexual diversity clients. Offers an online directory of Therapists who work with gender and sexual diversity clients

Email: admin@pinktherapy.com



Stonewall – A national campaign organisation promoting gay rights and they provide a free information service.

Offer a Freephone information line Monday to Friday, 9.30am to 5.30pm.

Phone: 08000 50 20 20 (Freephone)

The Stonewall Housing Guide can be found here



Galop – national LGBT+ anti-violence charity, supporting LGBT+ people that have experienced hate crime, sexual violence or domestic abuse.

Phone: 0800 999 5428

Email: help@galop.org.uk



Local Support and Information


Medway Gender & Sexual Diversity Centre – The MGSD provides counselling, individual and group peer support and information on sexual health and well being for LGBT, intersex people or people questioning their sexuality or gender. Services are available to individuals, partners, family and friends.

Phone: 01634 408668

Email: info@mgsd-centre.org



METRO Chat - offers free counselling for LGBTQ young people in Kent and Medway and their families.

Phone: 020 8305 5009

Email: fred@metrocharity.org.uk



METRO Stand Out - a free and confidential youth group and service for lesbian, gay, bisexual, transgender & questioning (LGBTQ) young people aged 16-25 in Medway.  Fortnightly group meets every other Tuesday from 6-8pm in Rochester

Contact them first if you are interested or to refer a young person.

Phone: 020 8305 5004

Email: youth@metrocentreonline.org



Other Helpful Contacts

Social Services

Calling hours: Monday to Friday, 9am to 5pm

Phone: 01634 334466, 0845 7626777 (out of hours)



Energy Saving Trust - helps people to save energy.

Calling hours: Monday to Friday, 9am to 8pm. (Calls cost no more than a national rate call).

Phone: 0300 123 1234

Email: energy-advice@est.org.uk



Strood Community Project - trained and qualified advisors offering advice, whether that’s in an unexpected crisis or planning what to do next.

123-125 High Street, Strood, ME2 4TJ

Monday to Friday from 9.00am to 4.30pm

Phone: 01634 298747

Email advicecentre@stroodcommunityproject.org.uk



Medway Voluntary Action - Medway Voluntary Action (MVA) was set up in 1998, and leads, facilitates, and supports a thriving Voluntary and Community Sector.

5a New Road Avenue, Chatham, Kent, ME4 6BB

Phone: 01634 812850



wHoo Cares - a community interest company created to support individuals on the Hoo Peninsula.

38 Chapel Road, Isle of Grain, ​Kent, ​ME3 0BZ

Phone: ​01634 272138

email: ​enquiries@whoocares.org.uk