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Housing- Compensations and redress
Medway Council Housing Services Compensation and Redress Policy
gives guidance to officers investigating complaints on behalf of
Medway Housing and explains what remedies are available, including
the payment of compensation.
The council is committed to providing a high quality service at
all times to all its customers. It recognises, though, that there
are times when services do not meet those high standards and
customers are inconvenienced as a result.
The council will endeavour to apply a suitable remedy at an
early stage when service failures occur. The remedy will show the
council’s commitment to getting things right and learning from
complaints.
This policy should be read in conjunction with the council’s
housing
complaints procedure, which may be used by customers who feel
they have experienced a service failure.
Download Medway Council
Housing Services Compensation
and Redress Policy (pdf 630KB)
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